Inbound Sales Representative Associate-Voice

Accenture; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Accenture in India is hiring for an Inbound Sales Representative Associate to join the Customer Support vertical. You will manage and resolve customer queries, handle escalations and complaints within SLA, and contribute to high-quality resolutions while aligned with Next Generation Customer Operations processes.

The role requires 60-70% calls, remainder emails/chats, night shifts per IST, and collaboration with teams, vendors, and customers across the US region.

Qualifications

• Any Graduation is required.
• 1–3 years of experience in customer support or related roles.
• Strong communication and service skills to manage blended support with calls, emails, and chats.

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interactions within your team and direct supervisor.
• Receive detailed to moderate instructions on daily tasks and new assignments.
• Your decisions impact your own work as an individual contributor.
• Role may require rotational shifts.

Skills

Customer Service Operations

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus.

What are we looking for?

• Agility for quick learning
• Strong analytical skills
• Ability to manage multiple stakeholders
• Detail orientation
• Ability to perform under pressure

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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