Inbound Sales Representative Associate Manager- Voice

Accenture; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Accenture is looking for an Inbound Sales Representative Associate Manager - Voice in Mumbai. The role involves managing customer queries and complaints, ensuring resolution within SLAs, and communicating effectively. Candidates should have 10-14 years of experience, any graduation, and strong analytical skills. Responsibilities include team management, problem-solving, and working in rotational shifts as needed. This position fits within the Service Desk Voice Support team and requires adaptability.

Qualifications

• 10 to 14 years of experience in a relevant field.
• Understanding of customer support metrics and processes.

Responsibilities

• Analyze and resolve moderately complex customer problems.
• Create new solutions and adapt existing methods.
• Manage medium-small sized teams and work efforts.
• Work in rotational shifts if required.

Skills

Written and verbal communication

Strong analytical skills

Ability to work well in a team

Thought leadership

Adaptable and flexible

Education

Any Graduation

Job description

About The Role

Skill required: Voice - Service Desk Voice Support

Designation: Inbound Sales Representative Associate Manager- Voice

Qualifications: Any Graduation

Years of Experience: 10 to 14yrs

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?

• Written and verbal communication
• Thought leadership
• Strong analytical skills
• Ability to work well in a team
• Adaptable and flexible

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation