Inbound Sales Representative Associate- Voice

Accenture; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture is looking for an Inbound Sales Representative Associate- Voice in Bengaluru, Karnataka. This role involves managing customer queries, resolving complaints, and delivering the best customer experiences.

The ideal candidate will possess skills in communication, teamwork, and adaptability, with a graduation degree and 1 to 3 years of relevant experience. Accenture ensures a fair employment process without any recruitment fees.

Qualifications

• 1 to 3 years of experience related to customer service.
• Ability to manage and resolve customer queries.
• Experience in handling escalations and complaints.

Responsibilities

• Solve routine problems through guidelines and procedures.
• Interact primarily with team and direct supervisor.
• Follow detailed instructions for daily tasks.

Skills

Written and verbal communication

Adaptable and flexible

Ability to work well in a team

Ability to perform under pressure

Agility for quick learning

Education

Any Graduation

Job description

Skill required

Next Generation Customer Operations - Customer Service Technology

Designation

Inbound Sales Representative Associate- Voice

Qualifications

Any Graduation

Years of Experience

1 to 3 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA. The platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Written and verbal communication
• Adaptable and flexible
• Ability to work well in a team
• Ability to perform under pressure
• Agility for quick learning

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

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