Inbound Sales Representative Associate-Voice

Accenture; India; On-site; INR 280,000 - 420,000; Full time

Job summary

Accenture in India is seeking an Inbound Sales Representative Associate to join our Customer Support team. You will help manage and resolve customer queries, handle escalations and complaints, and strive to close faults within SLA timelines.

The role requires 60-70% call handling with the remainder via email and chat, serving US region customers and requiring night shifts aligned to IST. Prior customer or employee support experience is a plus.

Qualifications

• Any Graduation.
• 1 to 3 years of experience.

Responsibilities

• Solve routine problems, largely through precedent and general guidelines.
• Interactions are within your own team and direct supervisor.
• Receive detailed to moderate instruction on daily tasks and new assignments.
• Decisions you make impact your own work.
• You are an individual contributor within a team with a focused scope.
• Role may require working in rotational shifts.

Skills

Next Generation Customer Operations

Customer Service

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus.

What are we looking for?

• Agility for quick learning
• Strong analytical skills
• Ability to manage multiple stakeholders
• Detail orientation
• Ability to perform under pressure

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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