Inbound Sales Representative Associate-Messaging

Accenture; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is seeking an Inbound Sales Representative Associate aligned with our Customer Support vertical. The role focuses on managing and resolving customer queries, handling escalations and complaints, and delivering resolutions within SLAs. This position requires night-shift availability in IST for U.S. region.

You will work as part of a team handling incidents and service requests across non-voice channels, with scope for growth in a structured process-driven environment.

Qualifications

• Graduation is required.
• 1–3 years of experience in customer support.
• Night-shift IST alignment for US region.

Responsibilities

• Record, diagnose, troubleshoot, resolve, or assign incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations for non-voice interactions such as email, web, and chat.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and direct supervisor only.
• Receive detailed to moderate level instruction on daily tasks and new assignments.
• Make decisions that impact your own work.
• Work as an individual contributor in a team with a predetermined, focused scope of work.
• Adapt to rotational shifts as required.

Skills

Customer support

Non-voice support

Incident management

Education

Any Graduation

Job description

Skill required

Next Generation Customer Operations – Service Desk Non‑Voice Support

Designation

Inbound Sales Representative Associate

Years of Experience

1 to 3 years

Qualifications

Any Graduation

Role Overview

You will be aligned with our Customer Support vertical and help us in managing and resolving customers’ queries, handling escalations and complaints of dissatisfied customers, and giving best resolutions. You will also be responsible for closing faults and complaints within SLAs. The position is dedicated to enhancing employee and customer service through structured and optimised processes and is tailored to the U.S. region, requiring night‑shift availability in IST.

Responsibilities

• Record, diagnose, troubleshoot, resolve, or assign incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations for non‑voice interactions such as email, web, and chat.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and direct supervisor only.
• Receive detailed to moderate level instruction on daily tasks and new assignments.
• Make decisions that impact your own work.
• Work as an individual contributor in a team with a predetermined, focused scope of work.
• Adapt to rotational shifts as required.