Inbound Sales Representative New Associate - Voice

Accenture in India; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Accenture in India is seeking an Inbound Sales Representative New Associate - Voice to join our customer support team. The role focuses on resolving customer queries, handling escalations, and delivering timely resolutions. Candidates with 0–1 year experience and graduation are welcome.

Strong communication and knowledge of customer support metrics are valued, with potential for shift rotations. Join a global team and contribute to customer satisfaction through effective problem solving and

Qualifications

• Resolve customer queries and manage escalations within SLA.
• Close faults and complaints with effective resolutions.
• Maintain good communication and knowledge of customer support metrics.
• Role may require rotational shifts.

Responsibilities

• Manage and resolve customer queries and escalations.
• Provide resolutions and close faults within SLA.
• Maintain customer satisfaction and relationships.
• Follow detailed instructions within a team and under supervision.

Skills

Client relationship

Dispute handling

Stakeholder management

Deadline orientation

Pressure handling

Education

Graduation

Job description

Job Description:

Skill required: Voice - Customer Service

Designation: Inbound Sales Representative New Associate - Voice

Qualifications: Any Graduation, Any Graduation

Years of Experience: 0 to 1yrs

Language - Ability: English(International) - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

you will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Ability to establish strong client relationship
• Ability to handle disputes
• Ability to manage multiple stakeholders
• Ability to meet deadlines
• Ability to perform under pressure
• Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts