IN_Senior Associate_Power Platform_GCC_Advisory_Bangalore

PwC

Bengaluru

On-site

INR 1,500,000 - 2,600,000

Full time

3 days ago

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Job summary

PwC in Bangalore is seeking a Dynamics 365 CRM professional to configure and customize the MS D365 CRM platform, delivering scalable and maintainable solutions. The role involves designing custom components, integrations, and ensuring robust CI/CD practices.

The candidate should have 4–7 years of IT experience, strong knowledge of JavaScript, C#, and .Net, and experience with REST/SOAP integrations, Azure services, and data migrations. Collaboration with cross-functional teams is essential.

Qualifications

Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules.
Experience 4-7 years in IT with D365 CRM customization.
BE/BTech/MTech, MBA or BSc qualifications as stated.
Experience in JavaScript, server-side customization using C#/.Net and related tooling.
Experience with integrations (REST/SOAP, Informatica, Web API) and Azure services.

Responsibilities

Configure and customize MS D365 CRM to deliver scalable, maintainable solutions.
Design and develop custom components and extensions using platform tooling and languages.
Build and secure integrations with upstream/downstream systems via REST/SOAP APIs.
Establish environments, source control, and CI/CD pipelines; enforce code quality.

Skills

Dynamics 365 customization

Interpersonal communication

Client collaboration

Software architecture

Education

BE/BTech

MTech

MBA

BSc

Tools

JavaScript

.Net

Node.js

Angular.js

Plugins & workflows

Informatica

Web API

Power Automate

Azure Functions

Portals / Power Pages

Job description

Job Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PwC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose‑led and values‑driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth.

To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

Require at least 4-7 years of IT experience.
Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions
Design and develop custom components and extensions using platform-specific tooling and languages
Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.
Define and meet non‑functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT
Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes
Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices
Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

What you’ll do

Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions
Design and develop custom components and extensions using platform-specific tooling and languages
Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.
Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT
Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes
Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices
Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

What are we looking for?

Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules
Experience preferred 4-9 yrs
Education qualifications BE/BTech/MTech
Experience in customization and extension of Dynamics 365 CRM using JavaScripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes: JavaScript and frameworks like Node.js, Angular.js Plugins & workflows Integrations (Informatica and Web API) Power Automate / Azure Functions Portals / power pages Batch jobs Pipeline deployments and Server administration Microsoft Azure services and API integration Data Migration via tools or MS Dynamics features
Strong interpersonal and communication skills
Commitment to high-quality delivery

Location and work model

Location: Bangalore

Work model: On-site

Mandatory skill sets

GenAI
Copilot
PowerApps
Power Automate
Power Platform AI hub
LLM
RAG
Model Driven App
Azure OpenAI
GPT Models

Preferred skill sets

Verbal Communication: Clearly explaining ideas and solutions to team members and stakeholders.
Written Communication: Writing clear and concise documentation, emails, and reports.
Problem‑Solving: Analyzing complex issues and devising effective solutions
Prioritizing tasks and managing time effectively.
Quickly learning and adapting to new technologies and methodologies.
Writing clean, efficient, and error-free code
Critical Thinking: Evaluating multiple solutions and approaches to a problem.
Working effectively within a team.
Cultural Awareness: Being sensitive to and respectful of cultural differences in a global work environment.

Additional skills

Microsoft Power Platform
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration

Required Skills