IN_Senior Associate_Dynamics CRM Technical_GCC_Advisory_Bangalore

PwC; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

PwC in Bengaluru is seeking a Senior Associate for Microsoft Dynamics 365 CRM. You will analyse client requirements, implement CRM solutions, and provide training for seamless integration and use of Dynamics 365 CRM applications.

The role focuses on configuring D365 CRM, building integrations, and delivering scalable, high-quality solutions. You will work with cross-functional teams including data engineers, UX, and change management to drive adoption and tangible business outcomes.

Qualifications

• Experience in customization and extension of Dynamics 365 CRM using JavaScript, web resources, etc., server-side customization using C# & .Net assemblies.
• Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules.
• Experience in 4–9 years is preferred.
• BE/BTech/MTech education.
• Strong interpersonal and communication skills.

Responsibilities

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions.
• Design and develop custom components and extensions using platform-specific tooling and languages.
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware.
• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.
• Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails.
• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks.
• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT.
• Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes.
• Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices.
• Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools.

Skills

Dynamics 365

CRM

JavaScript

C#

Web resources

Node.js

Angular

REST APIs

SOAP APIs

Power Platform

Azure Functions

Informatica

Web API

Communication

Delivery quality

Education

BE/BTech

MTech

MBA

Tools

Dynamics 365 CRM

Power Automate

Azure Functions

Informatica

Web API

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

*Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions
• Design and develop custom components and extensions using platform-specific tooling and languages
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.
• Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT
• Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes
• Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices
• Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

Mandatory skill sets:

• Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules
• Experience preferred 4-9 yrs
• Education qualifications BE/BTech/MTech
• Experience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes:
• JavaScript and frameworks like Node.js, Angular.js
• Plugins & workflows
• Integrations (Informatica and Web API)
• Power Automate / Azure Functions
• Portals / power pages
• Batch jobs
• Pipeline deployments and Server administration
• Microsoft Azure services and API integration
• Data Migration via tools or MS Dynamics features
• Strong interpersonal and communication skills
• Commitment to high-quality delivery

Preferred skill sets:

• Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules
• Experience preferred 4-9 yrs
• Education qualifications BE/BTech/MTech
• Experience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes:
• JavaScript and frameworks like Node.js, Angular.js
• Plugins & workflows
• Integrations (Informatica and Web API)
• Power Automate / Azure Functions
• Portals / power pages
• Batch jobs
• Pipeline deployments and Server administration
• Microsoft Azure services and API integration
• Data Migration via tools or MS Dynamics features
• Strong interpersonal and communication skills
• Commitment to high-quality delivery

Years of Experience required: 4 to 7 Education Qualification: 'B.Tech/BE/M.Tech/MBA/BSC Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Microsoft Power Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more} Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No Government Clearance Required? No

Job Posting End Date September 22, 2026

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.