IN_ Senior Associate_ D365 F&O Retail_MS Dynamics_Advisory_ Bengaluru

PwC South Africa; Bengaluru; On-site; Confidential; Full time

Job summary

PwC South Africa is seeking an experienced Senior Associate for the Advisory Industry practice, focusing on Microsoft Dynamics 365 Finance & Operations Retail/Commerce. You will gather requirements, configure modules, and support end-to-end implementations to optimise retail operations.

With 4–7 years in D365 F&O Retail, you’ll work with stakeholders, drive delivery, and contribute to certifications. This role sits within Technology Consulting - Business Applications – MS Dynamics Practice at

Qualifications

• 3+ years of experience in Microsoft Dynamics 365 F&O Retail/Commerce.
• Experience in end-to-end implementations or support projects.
• Good understanding of business processes in Retail and Commerce domains.

Responsibilities

• Implement and support Microsoft Dynamics 365 Finance & Operations Retail/Commerce solutions.
• Gather business requirements and translate them into functional specifications.
• Configure Retail modules including POS, Store Operations, Pricing, Promotions, Inventory, and Loyalty Management.
• Collaborate with business stakeholders, developers, and project teams during implementation.
• Conduct testing, user training, and post-go-live support.
• Analyze and resolve functional issues while ensuring system optimization.

Skills

D365 F&O Retail

End-to-end implementations

Stakeholder management

Retail pricing & promotions

Education

Btech / MBA / MCA / MTECH / CA

Bachelor of Engineering

Tools

Power Platform

Azure services

System integrations

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics ERP at PwC will specialise in analysing client needs, implementing ERP software solutions, and offering training and support for seamless integration and utilisation of Microsoft ERP applications. This will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary

A career within Managing business performance in today’s complex and rapidly changing business environment is crucial for any organisation’s short-term and long-term success. However, ensuring streamlined D365 F&O Retail to seamlessly adapt to the changing business environment is crucial from a process and compliance perspective. As part of the Technology Consulting -Business Applications – MS Dynamics Practice team, we leverage opportunities around digital disruption, new age operating model and best-in-class practices to deliver technology enabled transformation to our clients.

Responsibilities

• Implement and support Microsoft Dynamics 365 Finance & Operations Retail/Commerce solutions.
• Gather business requirements and translate them into functional specifications.
• Configure Retail modules including POS, Store Operations, Pricing, Promotions, Inventory, and Loyalty Management.
• Collaborate with business stakeholders, developers, and project teams during implementation.
• Conduct testing, user training, and post-go-live support.
• Analyze and resolve functional issues while ensuring system optimization.

Required Skills

• 3+ years of experience in Microsoft Dynamics 365 F&O Retail/Commerce.
• Strong knowledge of Retail Operations, POS, Inventory Management, Pricing, and Promotions.
• Experience in end-to-end implementation or support projects.
• Good understanding of business processes in Retail and Commerce domains.
• Excellent communication and stakeholder management skills.

Preferred

• Microsoft Dynamics 365 certifications.
• Experience with integrations, Power Platform, and Azure services.

Mandatory skill sets

D365 F&O Retail

Preferred skill sets

D365 F&O Retail

Years of experience required

4 to 7 Years

Education qualification

Btech /MBA/ MCA/ MTECH /CA

Degrees/Field of Study required

Bachelor of Engineering

Degrees/Field of Study preferred

Certifications (if blank, certifications not specified)

Required Skills Microsoft Dynamics 365 Supply Chain Management Optional Skills

• Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity Management (BCM), Business Performance Management, Communication, Continuous Process Improvement, Creativity, Customization and Development, Data Flows, Data Integration, Delivery Excellence, Downtime Reduction, Embracing Change, Emotional Regulation, Empathy, Enterprise Resource Planning (ERP) Software, ERP Strategy, Implementation Research, Inclusion, Informatics, Intellectual Curiosity, Internal Control Consulting, IT Consulting {+ 17 more}

Desired Languages

Desired Languages (If blank, desired languages not specified)

Job Posting End Date

May 20, 2026

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.