[IN] Customer Success Trainee

Benchmark Gensuite®; Bengaluru Urban; On-site; INR 300,000 - 420,000; Full time

Job summary

Benchmark Gensuite is seeking a Customer Services Trainee in Bangalore to learn and support our ESG software solutions. You will gather customer requirements, draft BRDs, and provide application and functional support.

The role emphasizes strong communication, time management, and proficiency with MS Office; training will cover business analysis and user acceptance testing as part of delivering customer value.

Qualifications

• BE/B.Tech degree in information science/computer science fields.
• Good knowledge in SQL.
• Excellent written and verbal communication skills.
• Good at time management skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Responsibilities

• Gathering & understanding requirements from the customers.
• Drafting Business Requirement Documentation (BRD) for project specifications related to business analysis.
• Provide application and functional support to Benchmark customers.
• Communicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to customers.
• Participate in the User Acceptance Testing for various updates in Benchmark applications if required.
• Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking tools.

Skills

Excellent written and verbal komunik?

Time management

Education

BE/B.Tech in information science/computer science

Tools

SQL

Microsoft Office Suite (Excel, PowerPoint, Word)

Job description

Full Time

Bangalore, India

Innovate with Benchmark Gensuite as a Customer Services Trainee

Are you ready to innovate in the future? At Benchmark Gensuite, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Gensuite means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed our customers' expectations.

We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.

Benchmark Gensuite Benefits

• We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare, and life insurance plans.
• We also pride ourselves on our friendly, accepting work atmosphere.
• Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge.

About Benchmark Gensuite…

Benchmark Gensuite develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM | Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.

Benchmark Gensuite Subscribers

Worldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool

Responsibilities

• Gathering & understanding requirements from the customers
• Drafting Business Requirement Documentation (BRD) for project specifications related to
• business analysis
• Provide application and functional support to Benchmark customers.
• Communicate business requirement specifications to the development team and work with them
• to scope the feasibility of required change; communicate the same to customers.
• Participate in the User Acceptance Testing for various updates in Benchmark applications if
• required
• Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking tools

Qualification & Experience

• B.E/B.Tech degree in information science/computer science fields
• Good knowledge in SQL
• Excellent written and verbal communication skills
• Good at time management skills
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word

Questions about the position? Please contact us at [e-mail]