[IN] Customer Success Manager

Benchmark Gensuite®; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Benchmark Gensuite seeks a Customer Success Manager to guide customers in EHS, Sustainability, and ESG spaces toward informed decisions, improved safety, and reduced environmental footprint. You will promote adoption, manage success plans, and nurture strategic partnerships across the customer lifecycle.

The role emphasizes cross-functional collaboration with delivery, support, product, and commercial teams, and requires travel readiness to engage with customers across locations.

Qualifications

• Bachelor’s Degree in Environmental Health & Safety, Environmental Science, Engineering, Sustainability, or related field.
• 5–6 years of experience in EHS, Sustainability, Compliance, Risk Management, or related domain, preferably in a customer-facing role.
• Experience working with EHS software platforms, digital tools, or enterprise systems supporting safety, sustainability, or compliance initiatives.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Ability to prioritize, execute projects, and manage time.
• Empathetic, customer-first attitude.
• Strong communication and interpersonal skills to effectively interact with customers.
• Willingness to travel and adapt to changing schedules.

Responsibilities

• Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.
• Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.
• Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.
• Identify renewal, expansion, and deeper-engagement opportunities based on customer needs, usage, and adoption maturity.
• Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.
• Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long-term success.

Skills

Communication

Interpersonal skills

Time management

Empathy

Customer relationship

Travel readiness

Education

Bachelor’s Degree in Environmental Health & Safety / Environmental Science / Engineering / Sustainability or related field

MBA (added advantage)

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Full Time Bangalore, IN

Overview

Join Benchmark Gensuite as a Customer Success Manager. You will help customers in the EHS, Sustainability, and ESG Disclosure Reporting space empower informed decision making, improve safety, and reduce environmental footprint while supporting a culture of diversity, equity, and inclusion.

Benchmark Gensuite delivers unified EHS, Sustainability, and ESG digital transformation solutions designed to enable cross-functional performance excellence and progress toward ESG goals. We support customers through digital platforms that simplify compliance, sustainability management, and risk mitigation.

Key Responsibilities

• Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.
• Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.
• Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.
• Identify renewal, expansion, and deeper-engagement opportunities based on customer needs, usage, and adoption maturity.
• Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.
• Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long-term success.

Key Qualifications

• Bachelor’s Degree in Environmental Health & Safety, Environmental Science, Engineering, Sustainability, or a related field. A Master’s Degree in Business Administration is an added advantage.
• 5–6 years of experience in the EHS, Sustainability, Compliance, Risk Management, or related domain, preferably in a customer-facing role.
• Experience working with EHS software platforms, digital tools, or enterprise systems supporting safety, sustainability, or compliance initiatives preferred.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Ability to prioritize, execute projects, and manage time.
• Empathetic, customer-first attitude.
• Strong communication and interpersonal skills to effectively interact with customers.
• Willingness to travel and adapt to changing schedules.