IN_Associate_Servicenow Developer’s_GCC_Advisory_Bangalore

PwC South Africa; Bengaluru; On-site; Confidential; Full time

Job summary

PwC is seeking an Associate in our Advisory practice to specialise in business application consulting, focusing on ServiceNow HRSD/WSD implementations, workflows, and integrations across modules.

You will analyse client needs, design solutions, implement and train users to ensure seamless usage of HR services and workplace management applications, with a strong emphasis on integration and operational efficiency.

Qualifications

• 3–6 years of experience in ServiceNow HRSD/WSD implementations.
• Experience integrating HR systems via REST/SOAP.
• Proficiency in JavaScript and ServiceNow development.
• Relevant CIS/CAD or CSA certifications preferred.

Responsibilities

• Build and customize ServiceNow HRSD/WSD workflows and portals.
• Configure HRSD modules like Case, Knowledge, and Employee Service Center.
• Develop WSD apps including desk booking and space management.
• Create integrations with SuccessFactors, Oracle HCM, and Workday via REST/SOAP.
• Implement core platform development using JavaScript and Glide APIs.

Skills

ServiceNow HRSD/WSD

JavaScript development

REST/SOAP integration

Workflow design

System integration

Education

BE/B.Tech

MBA/MCA

Tools

ServiceNow

Integration Hub

Glide APIs

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose‑led and values‑driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

• Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals.
• Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management.
• HRSD/WSD, Custom Apps (App Engine), SecOps/GRC (IRM), Now Assist, CSDM, ITOM, ITAM, CSM, SPM.
• Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP.
• Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.).
• Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub.
• ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD), Certified System Administrator (CSA).

Mandatory skill sets

• Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals.
• Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management.
• HRSD/WSD, Custom Apps (App Engine), SecOps/GRC (IRM), Now Assist, CSDM, ITOM, ITAM, CSM, SPM.
• Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP.
• Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.).
• Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub.
• ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD), Certified System Administrator (CSA).

Years of experience required: 3 to 6 years

Education qualification: BE/B.Tech/MBA/MCA

Degrees/Field of Study required: Bachelor of Engineering

Required Skills

• ServiceNow Customer Service Management (CSM)
• ServiceNow IT Operations Management (ITOM)

Optional Skills Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery.

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No Government Clearance Required? No

Job Posting End Date August 4, 2026