Import and Export Coordinator

Agarwal Packers and Movers (APML); Mumbai Suburban; On-site; INR 400,000 - 700,000; Full time

Job summary

Agarwal Packers and Movers (APML) is seeking a proactive Import-Export Coordinator to manage end-to-end shipments of HHG & PE from India to overseas destinations. You will liaise with overseas agents, customers, customs brokers, transporters and internal teams to ensure smooth operations.

The role requires thorough documentation, adherence to Indian customs regulations, and effective coordination for timely clearance, delivery and cost control.

Qualifications

• Graduate in any discipline.
• 1-5 years of experience in international relocation, freight forwarding or logistics.
• Experience handling HHG and personal effects imports will be preferred.
• Knowledge of MS Excel, ERP and shipment tracking.

Responsibilities

• Handle end-to-end import shipments of household goods and personal effects.
• Coordinate with overseas agents for pre-alerts, shipping documents and shipment arrival details.
• Track shipments and monitor vessel arrivals, customs clearance and final delivery.
• Verify and maintain import documents, including BL, Packing List, Passport/visa copies, customs clearance documents, DO and other supporting documents.
• Coordinate with CHA and customs authorities for timely clearance.
• Communicate with customers regarding shipment status, documentation and clearance requirements.
• Coordinate transportation, warehouse handling and last-mile delivery.
• Arrange surveys, customs examinations and delivery schedules.
• Monitor costs such as detention, demurrage, CFS and storage.
• Coordinate with Finance for shipment billing and MIS.

Skills

Knowledge of international relocation

Understanding of import customs

Good communication and email drafting

Strong coordination and follow-up

MS Excel and ERP usage

Shipment tracking

Education

Graduate in any discipline

Tools

MS Excel

ERP

Shipment tracking system

Job description

Job Summary

We are looking for a proactive and detail-oriented Import-Export Coordinator to manage end-to-end shipments of household goods and personal effects (HHG & PE) and ensure smooth coordination with overseas agents, customers, customs brokers, transporters and internal teams.

Key Responsibilities

1. Import Shipment Coordination

• Handle end-to-end import shipments of household goods and personal effects.

• Coordinate with overseas agents for pre-alerts, shipping documents and shipment arrival details.

• Track shipments and monitor vessel arrivals, customs clearance and final delivery.

2. Documentation & Customs Clearance

• Verify and maintain import documents, including:
  • Bill of Lading (BL)
  • Packing List
  • Passport and Visa copies
  • Customs clearance documents
  • Delivery Order (DO) and other supporting documents.

• Coordinate with CHA and customs authorities for timely clearance.

• Ensure compliance with Indian customs regulations.

3. Customer & Agent Coordination

• Communicate with customers regarding shipment status, documentation and clearance requirements.

• Coordinate with international partners and overseas agents.

• Provide timely shipment updates and resolve customer queries.

4. Delivery & Operations

• Coordinate transportation, warehouse handling and last-mile delivery.

• Arrange surveys, customs examinations and delivery schedules.

• Monitor additional expenses such as detention, demurrage, CFS and storage.

• Ensure timely delivery with minimum operational delays.

5. Billing & MIS

• Coordinate with Finance and Accounts for shipment billing and vendor payments.

• Maintain shipment-wise cost records and operational MIS.

• Ensure timely submission of PODs, invoices and supporting documents.

Required Skills

• Knowledge of international relocation and household goods shipments.

• Understanding of import customs clearance procedures.

• Good communication and email drafting skills.

• Strong coordination and follow-up abilities.

• Knowledge of MS Excel, ERP and shipment tracking.

• Ability to manage multiple shipments simultaneously.

Qualification & Experience

• Graduate in any discipline.

• 1-5 years of experience in international relocation, freight forwarding or logistics.

• Experience handling HHG and personal effects imports will be preferred.

Key Performance Indicators (KPIs)

• Timely customs clearance and delivery.

• Zero documentation errors.

• Effective control of destination and operational costs.

• Timely customer and overseas agent updates.

• Proper shipment file closure and billing.

• Minimum customer escalations.

Ideal Candidate: A responsible, proactive professional with strong coordination skills and a customer-focused approach, capable of independently managing import relocation shipments from pre-alert to final delivery.