Implementation Success Manager

Appzen; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading software solutions provider is looking for an experienced candidate to manage end-to-end deployments of SaaS products. Responsibilities include overseeing customer interactions, leading the requirement gathering process, and ensuring compliance with AP/P2P functions. The ideal candidate should have over 8 years of experience, strong project management skills, and an ability to mentor teams effectively. The position is based in Pune, India and requires excellent communication with C-level executives.

Qualifications

• 8+ years of experience in implementing SaaS products or relevant business consulting.
• In-depth knowledge of AP/P2P functions.
• Strong leadership skills and ability to mentor.

Responsibilities

• Manage end-to-end deployment and report to the global steering committee.
• Build relationships with customer and internal teams.
• Evaluate customer business requirements and drive documentation.
• Manage UAT-related test results and bug fixing.

Skills

Implementation of SaaS products

Project management

Customer communication

Mentoring

Cross-functional collaboration

Job description

Roles & Responsibilities

• Manage the end-to-end deployment of the solution (across all modules, functionalities, and integration points, and people/change management topics in scope), manage the roadmap, and report into the global steering committee.
• Build trustworthy relationships to effectively communicate and work with customer/internal teams/stakeholders.
• Oversee global/regional TE policy or template development if multi-country deployment and in program scope.
• Drive the requirement gathering and documentation.
• Evaluate complex customer business requirements gathered by the Implementation Consultants following FinTrans proved and consistent methodology.
• Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
• Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
• Gathering of detailed integration related requirements/inputs from the FinTrans team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation).
• Act hands‑on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
• Manage UAT related test result evaluation and bug‑fixing.
• Manage and maintain cut‑over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, inc. updating project tracking systems and fulfilling administrative responsibilities.
• Desired personal profile: analytical, inquisitive, service & team‑oriented, friendly demeanour, early adopter.

Ideal Candidate Must Have

• 8+ years of experience in implementing Saas products or other relevant business consulting.
• In‑depth knowledge of AP/P2P function.
• A strong leader who can mentor and loves to develop people.
• Strong project management skills.
• Exceptional customer presence and presentation skills; comfortable in talking with C‑level executives.
• Ability to liaise with multiple internal cross‑functional teams.
• Basic understanding of integration framework for integration with relevant ERP/P2P systems.