Implementation Success Manager

AppZen, Inc.; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

AppZen, Inc. is a leader in autonomous spend-to-pay software, trusted by global enterprises to simplify finance processes. The role currently seeks a seasoned professional to own end-to-end deployments, oversee multi-country TE policy development, and translate customer needs into robust SaaS configurations.

The ideal candidate thrives in cross-functional teams, communicates effectively with executives, and mentors others while driving successful implementations across ERP/P2P ecosystems.

Qualifications

• 8+ years of experience implementing SaaS products or related consulting.
• In-depth knowledge of AP/P2P functions.
• Strong leadership and mentoring ability.
• Strong project management skills.
• Excellent customer presence and ability to engage with C-suite.
• Ability to liaise across multiple internal teams.
• Basic understanding of ERP/P2P integration frameworks.

Responsibilities

• Manage end-to-end deployment of the solution across modules, integrations, and change management.
• Build relationships with customer and internal stakeholders.
• Oversee TE policy development for multi-country deployments.
• Drive requirement gathering and documentation.
• Translate complex customer requirements into application design and configurations.
• Lead UAT evaluation and bug-fixing.
• Manage cut-over plans and deliver on SLAs within time/budget constraints.

Skills

SaaS implementations

AP/P2P

Project leadership

Stakeholder management

C-level communication

Cross-functional collaboration

ERP/P2P integration

Job description

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real‑time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one‑third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses.

At AppZen, we value candidates who are actively using AI tools to enhance productivity, automate repetitive tasks, and solve problems more efficiently. Across all roles, we are looking for team members who leverage AI in meaningful ways to drive impact in their work.

To learn more, visit us at www.appzen.com.

Roles & Responsibilities

• Manage the end‑to‑end deployment of the solution (across all modules, functionalities, and integration points, and people/change management topics in scope), manage the roadmap, and report into the global steering committee.
• Build trustworthy relationships to effectively communicate and work with customer/internal teams/stakeholders.
• Oversee global/regional TE policy or template development if multi‑country deployment and in program scope.
• Drive the requirement gathering and documentation.
• Evaluate complex customer business requirements gathered by the Implementation Consultants following FinTrans proved and consistent methodology.
• Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
• Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
• Gather detailed integration‑related requirements/inputs from the FinTrans team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation).
• Act hands‑on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
• Manage UAT related test result evaluation and bug‑fixing.
• Manage and maintain cut‑over plan (business and technical); deliver on SLA and commitments under time and budget pressure, including updating project tracking systems and fulfilling administrative responsibilities.
• Desired personal profile: analytical, inquisitive, service & team‑oriented, friendly demeanour, early adopter.

Ideal Candidate Must Have

• 8+ years of experience in implementing SaaS products or other relevant business consulting.
• In-depth knowledge of AP/P2P function.
• A strong leader who can mentor and loves to develop people.
• Strong project management skills.
• Exceptional customer presence and presentation skills; comfortable in talking with C‑level executives.
• Ability to liaise with multiple internal cross‑functional teams.
• Basic understanding of integration framework for integration with relevant ERP/P2P systems.