Implementation Specialist

Taboola; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Taboola is seeking an Implementation Specialist to deliver high-quality software integrations for our enterprise clients in the Gurugram region. The role focuses on understanding customer requirements, meeting SLAs, and driving successful installation and configuration of our advertising technology platforms.

You will run SQL queries, coordinate with AMs and Sales, resolve issues, and ensure KPI targets such as CSAT are met, contributing to fast, reliable support and service reliability for a

Qualifications

• 1+ years of professional experience in an enterprise software environment.
• Experience with databases such as MySQL or Oracle.
• Strong ability to understand and implement web-based integrations.
• Ability to work closely with stakeholders and follow technical SLAs.

Responsibilities

• Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s.
• Meeting individual KPI targets – CSAT, TTD & case closure target and maintaining Quality score as per defined target.
• Investigate Fraud Cases and aim for faster resolution and detection.
• Run basic bulks through SQL queries.
• Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
• Seamless coordination within the team & with external stake-holders (AMs/Sales etc.).
• Troubleshoot technical issues and escape issues internally as needed.

Skills

Enterprise software experience

MySQL/Oracle

Web-based integrations

Stakeholder collaboration

SLA compliance

Client communication

Job description

Realize your potential by joining the leading performance-driven advertising company!

To thrive in this role, you’ll need:

• 1+ years of professional experience in an enterprise software environment
• Experience with databases such as MySQL or Oracle
• Strong ability to understand and implement web-based integrations
• Ability to work closely with stakeholders and follow technical SLAs

Bonus points if you have:

• Good communication skills verbal and written and extensive experience working with clients and partners.
• Strong problem-solving skills and the ability to think critically.
• Experience of working in a rapid global business growth environment will be a huge plus

How you’ll make an impact:

As an Implementation Specialist, you’ll bring value by:

• Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s.
• Meeting individual KPI targets – CSAT, TTD & case closure target and maintaining Quality score as per defined target.
• Investigate Fraud Cases and aim for faster resolution and detection.
• Run basic bulks through SQL queries.
• Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
• Seamless coordination within the team & with external stake-holders(AMs/Sales etc.).
• Troubleshoot technical issues and escape issues internally as needed.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being: Enjoy comprehensive benefits, location‑specific perks like gym partnerships and stocked kitchens.

Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.