Implementation/ Solution Consultant

TransPerfect; Pune District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

TransPerfect in Pune, India is seeking a Solutions Engineer to collaborate with Solutions Architects and Developers to implement the GlobalLink suite for international clients.

You will gather requirements, draft plans, coordinate installations and upgrades, and serve as the technical contact, troubleshooting issues and mentoring teammates.

Qualifications

• Minimum bachelor's degree or its equivalent.
• 1–2 years in a client-facing role.
• Project management and client solution implementation experience; troubleshooting technical issues and reading logs.
• Experience working with web technologies (web servers, application servers, Tomcat, etc.).
• Experience with Linux.
• Exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP Hybris, Magento, etc.).

Responsibilities

• Gather and analyze configuration requirements from clients.
• Draft project plans with implementation details and timelines, including risk analysis.
• Ensure the deadlines for implementation are met.
• Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators.
• Act as the primary technical point of contact and point of escalation for internal teams and external clients.
• Assist the support team with client configuration issues.
• Be involved in the lifecycle of GlobalLink products by working with Product Management; report issues and request new functionalities.
• Assist clients with coordinating GlobalLink connectors upgrades.
• Deploy, troubleshoot and upgrade the GlobalLink suite of products.
• Create custom reports for clients in MySQL.
• Mentor new team members and prepare trainings.
• Provide trainings to clients and contribute to internal projects.

Skills

Client-facing experience

Project management

Web technologies

Linux

Troubleshooting logs

Education

Bachelor's degree

Tools

MySQL

Tomcat

Adobe Experience Manager

Salesforce Commerce Cloud

SAP Hybris

Magento

Job description

Overview

Solutions Engineers collaborate with internal teams crafting and implementing enterprise-level solutions for TransPerfect´s international portfolio of clients using the GlobalLink suite of products. They act as the clients main technical point of contact, working closely with Solutions Architects and Developers on the technical aspects of implementation.

Overview

Solutions Engineers collaborate with internal teams crafting and implementing enterprise-level solutions for TransPerfect´s international portfolio of clients using the GlobalLink suite of products. They act as the clients main technical point of contact, working closely with Solutions Architects and Developers on the technical aspects of implementation.

Description

• Work in conjunction with the Solutions Architects team to gather and analyze configuration requirements from clients
• Draft project plans containing the implementation details and timelines, including risk analysis
• Ensure the deadlines for implementation are met
• Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators Coordinate and verify the configuration tasks in GlobalLink tools based on client requirements
• Act as the primary technical point of contact and point of technical escalation for both internal teams and external clients
• Assist the support team with any client configuration issues
• Be involved in the lifecycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
• Assist clients with the coordination of GlobalLink connectors upgrades Become the spokesperson of the team for one or more of the GlobalLink products if desired
• Deploy, troubleshoot and upgrade the GlobalLink suite of products
• Create custom reports for clients in MySQL
• Mentor new team members as needed
• Prepare trainings and procedures to contribute to the continuous improvement of the team's work
• Provide trainings as needed to clients
• Contribute to internal projects
• Complete all other tasks that are deemed appropriate for this role and assigned by the supervisor.
  
  
  

Required Experience And Qualifications

• Minimum Bachelors degree or its equivalent
• Minimum of 1-2 years of experience in a client-facing role
• Project management and client solution implementation experience. Experience troubleshooting technical issues and reading logs Experience working with web technologies (web servers, application servers, Tomcat, etc.)
• Experience with Linux
• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)