Implementation Engineer

Bahwan CyberTek; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology solutions provider in Mumbai is seeking an Implementation Engineer to enable successful onboarding of laboratory software. The role involves coordinating installations, managing vendor deployments, and ensuring proper integration into the application ecosystem. Ideal candidates should have a Bachelor's degree in a related field and at least 4 years of experience in application implementation and deployment engineering. The engineer will facilitate communications between teams and support operational transitions.

Qualifications

• 4+ years in application implementation, deployment engineering, or technical project delivery.
• Experience coordinating vendor deployments and driving go-live readiness across multiple stakeholders.
• Experience in regulated or GxP-adjacent environments preferred.

Responsibilities

• Coordinate installs, configurations, environment readiness, and go-lives for new lab software capabilities.
• Manage vendor workplans, timelines, deliverables, risks/issues, and acceptance criteria.
• Ensure systems connect to required Zoetis services and adjacent applications.
• Create handoff packages, runbooks, support models, SLAs, and training/knowledge transfer to sustain teams.
• Develop repeatable implementation patterns, checklists, and governance.

Skills

Strong delivery discipline

Working knowledge of enterprise integration concepts

Experience producing implementation documentation

Excellent communication skills

Education

Bachelor’s degree in IT, Engineering, Computer Science, or related field

Job description

Overview

The Implementation Engineer enables successful onboarding of new laboratory software capabilities by coordinating installations, vendor-led deployments, and integration into the Zoetis application ecosystem. This role bridges gaps between central ZTD/VMRD and site-level execution by providing repeatable implementation playbooks, environment readiness, and cutover leadership. The engineer partners with vendors and internal delivery teams to ensure solutions are configured correctly, validated appropriately, and connected to required services (identity, data flows, monitoring, backups, and ITSM). Near-term opportunities include absorbing implementation workload currently sitting with other engineers (e.g., Elements replacement, Tic Labs, and the Ardigen engagement with ZCAM). The role emphasizes predictable delivery, minimized operational disruption, and smooth transition to sustain/support ownership.

POSITION RESPONSIBILITIES

• New Application Implementation Delivery: coordinate installs, configurations, environment readiness, and go-lives for new lab software capabilities .
• Vendor-Led Deployment Management: manage vendor workplans, timelines, deliverables, risks/issues, and acceptance criteria.
• Integration & Connectivity: ensure systems connect to required Zoetis services and adjacent applications (SSO/IAM, data interfaces, monitoring, ITSM, reporting).
• Transition to Operations: create handoff packages, runbooks, support models, SLAs, and training/knowledge transfer to sustain teams.
• Standardization & Playbooks: develop repeatable implementation patterns, checklists, and governance to improve speed and consistency.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in IT, Engineering, Computer Science, or related field (or equivalent experience).

• 4+ years in application implementation, deployment engineering, or technical project delivery.

• Experience coordinating vendor deployments and driving go-live readiness across multiple stakeholders.

• Experience in regulated or GxP-adjacent environments preferred.

TECHNICAL SKILLS REQUIREMENTS

• Strong delivery discipline: plans, RAID management, cutover, and operational readiness.
• Working knowledge of enterprise integration concepts: (SSO/IAM, APIs, file transfers, data pipelines) and infrastructure dependencies.
• Experience producing implementation documentation and operational handoff materials.
• Excellent communication skills for cross-team coordination and executive-ready status updates.