Full Stack Engineer/Developer – Ops Focus, ZTD R&D

Bahwan CyberTek; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bahwan CyberTek in Chennai is seeking an experienced IT professional with over 5 years of experience in developing front-end features and providing technical support. The ideal candidate will work closely with UI/UX designers to implement innovative web solutions while ensuring systems meet operational excellence.

The role requires an undergraduate degree in Information Technology and strong communication skills, especially in collaborative environments. Responsibilities include software development, system support, and mentoring junior developers.

Qualifications

• 5+ years of IT experience or related roles.
• Experience with enterprise-level information and architecture projects.
• Ability to translate wireframes into responsive web interfaces.

Responsibilities

• Develop front-end features using JavaScript libraries.
• Write unit and end-to-end tests for existing code.
• Provide Level 3 and 4 support for applications.

Skills

Information Technology experience

Interpersonal skills

Software testing

UI/UX collaboration

Technical writing

Pharmaceutical domain knowledge

Education

Undergraduate degree in Information Technology or related field

Tools

JavaScript Libraries

API Integration

Job description

Qualification

• 5+ years of experience as an information technology professional or a closely related field and role.
• Undergraduate degree related to Information Technology, Computer Science, or a related field.
• Experience with the design and building of systems and information solutions (including modeling and database design), preferably with enterprise-level information/data solutions or architecture projects.
• Experience with implementations utilizing multiple vendors and/or departments.
• Experience with data management and/or information integration efforts in large scale programs.
• Experience working closely with UI/UX designers to implement designs and ensure design consistency across the application.
• Ability to interpret wireframes, mockups, and prototypes (e.g., from Figma) and translate them into responsive, interactive web interfaces.
• Excellent interpersonal and communication skills with the ability to build relationships.
• Ability to prioritize issues and drive progress in ambiguous situations.
• Domain knowledge expertise in pharmaceutical industry is preferred.
• Experience with software testing including unit, integration, and regression testing
• Experience with technical writing for SDLC documentation
• Proven experience of working with colleagues in US & Europe
• Strong verbal and written communication skills with the ability to express complex technical concepts in business terms
• Ability to translate business requirements into solutions that map to technology capabilities.
• Ability to take direction and to complete tasks with minimal direction
• Ability to prioritize issues and drive progress in ambiguous situations

Software Development and System Engineering

• Develop front-end features according to business specifications using a variety of JS libraries and JS tools.
• Write unit and end-to-end tests for existing code.
• Fix bugs, maintain, and update the system as needed.
• Integrate first and third-party APIs.
• Write documentation as needed on various parts of the system.
• Training and mentoring junior developers as needed.
• Ensure the feasibility of UI/UX designs and develop code with the end user in mind.
• Create and implement the systems design and application software configuration for commercial off-the-shelf (COTS) software and SaaS (software as a service) systems in support of Zoetis R&D business initiatives.
• Ability to guide a small third-party development team for custom solution implementations and upgrades.
• As a member of IT projects, perform technical lead responsibility including planning, design, and implementation of information systems.
• Create system documentation and transition day to day activities to support team.
• Translates business requirements into novel solutions, UI/UX designs, system configurations, data design requirements, and data models.
• Provides technical expertise to solution delivery teams throughout all phases of the application life cycle with a focus on design and development activities.
• Ensures operational and analytical data stores can support cross-functional business requirements for reporting across the organization.
• Assists project managers with project schedules by identifying technical tasks and system dependencies, as well as estimating resources and task duration.
• As part of the R&D ZTD team, takes on the responsibilities associated with establishing and maintaining existing solutions.
• Consult with technical lead for scope, approach, next steps, and direction regarding project / department / business objectives

Technology Consultation

• Translates business requirements into innovative solutions, system configurations, data design requirements, and data models.
• Participate in the definition of long-term systems strategies and roadmaps.
• Provides technical effort estimates for proposed projects and solutions. Assists project managers by identifying technical tasks and system dependencies, estimating resources and task duration.
• Provide financial evaluations of proposed solutions by providing technical effort estimates.

Software and Technology Support

• Provide Level 3 and 4 support for VMRD software and technology.
• Give assistance to level 1 and 2 support teams.
• Provide operational support for deployed applications, including monitoring performance, responding to user-reported issues, and applying hotfixes as necessary to maintain SLAs.
• Collaborate with Level 1 and Level 2 support teams, serving as an escalation point for complex technical problems (including Level 3/4 troubleshooting and resolution).
• Participate in on-call rotations to ensure 24/7 system reliability, including after-hours support for critical incidents.
• Own and continuously improve the incident management and post-mortem/RCAs process for supported applications.
• Document common operational issues and develop/maintain knowledge base articles and runbooks for the support team.
• Develop tooling and scripts to automate recurring manual support tasks, system monitoring, and reporting.
• Analyze operational s and logs to detect patterns, proactively addressing performance bottlenecks and root causes before they escalat.
• Champion operational excellence in all development cycles, ensuring applications are built with reliability, observability, and maintainability in mind.

Continuous Learning and Technology Expertise

• Provide application engineering subject matter expertise and guidance to other IT disciplines including Zoetis IT solution partners, application vendors and service providers.
• Contribute to IT project delivery by providing technical and engineering expertise throughout all phases of the development life cycle with a focus on design & engineering activities.