Implementation Engineer

Tennr; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tennr in Gurugram invites an Implementation Engineer to design and deliver tailored automation solutions for clients, deploying and configuring Tennr's platform to meet unique needs. You will work closely with clients and internal teams, ensuring seamless integration, proactive communication, and high customer satisfaction through rigorous testing, incident management, and continuous optimization.

The role requires a CS/IT degree and experience with APIs, Python/Java/SQL, and workflows to

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Proficiency in programming languages (e.g., Python, Java, or SQL) and Workflows.
• Familiarity with APIs, webhooks, and system integrations.
• Strong problem-solving abilities and analytical thinking.
• Previous experience in software engineering, technical consulting, or a similar role.

Responsibilities

• Building end-to-end automation solutions: Tailor solutions to meet client-specific needs
• Client Collaboration: Provide ongoing communication and updates during the implementation process
• Testing and Quality Assurance: Address bugs or technical issues identified during the implementation phase.
• Support and Troubleshooting: Collaborate with technical support teams to handle escalated issues.
• Incident Management: Use ticketing systems to track and manage implementation incidents systematically.
• Platform Mastery: Gain deep expertise in Fluent's features, limitations, and capabilities to leverage them effectively.

Skills

Problem-solving

Analytical thinking

Client communication

Team collaboration

Education

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

Tools

APIs and Webhooks

System integrations

Job description

As an Implementation Engineer, you will leverage the platform to design and deliver tailored solutions for clients. This role involves collaborating closely with clients, internal teams, and stakeholders to deploy, configure, and optimise the platform to address unique client needs effectively. You will ensure seamless integration while maintaining high standards of customer satisfaction through proactive communication, problem-solving, and a client-focused approach

Responsibilities:

• Building end-to-end automation solutions: Tailor solutions to meet client-specific needs
• Client Collaboration: Provide ongoing communication and updates during the implementation process
• Testing and Quality Assurance: Address bugs or technical issues identified during the implementation phase.
• Support and Troubleshooting: Collaborate with technical support teams to handle escalated issues.
• Incident Management: Use ticketing systems to track and manage implementation incidents systematically.
• Platform Mastery: Gain deep expertise in Fluent's features, limitations, and capabilities to leverage them effectively.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Proficiency in programming languages (e. g., Python, Java, or SQL) and Workflows.
• Familiarity with APIs, webhooks, and system integrations.
• Strong problem-solving abilities and analytical thinking.
• Previous experience in software engineering, technical consulting, or a similar role.