Implementation Engagement Manager

Francisco Partners; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Black Duck Software, Inc. in Bengaluru seeks a client-facing Project Manager to lead multi-workstream implementations of Black Duck solutions. You will own requirements, plan milestones, and coordinate cross-functional teams.

The role requires 5+ years of delivery experience, strong communication, and the ability to work across time zones. Experience with SaaS and on-prem deployments, and PMP/PRINCE2 certs preferred.

Qualifications

• 5+ years in a client-facing professional services or project management role.
• Experience leading 5–10 person implementation teams across multi-workstreams.
• Proactive, thorough and transparent communication; minimal follow-up needed.
• Process-driven with a focus on standardized, positive customer experiences.
• EQ, critical thinking and problem-solving skills; global time-zone awareness.
• Experience with SaaS and on-prem deployments; onshore/offshore delivery a plus.
• Willingness to work flexible hours for North America and EMEA engagements.
• PM certifications (PMP/PRINCE2) strongly preferred.

Responsibilities

• Project management: own requirements, milestones, deliverables, dependencies and RACI.
• Delivery: coordinate people and processes to ensure on-time, on-budget outcomes.
• Communication: build relationships with stakeholders and sponsors at all levels.
• Status reporting: prepare clear, timely project health updates.
• Risk management: identify challenges, plan contingencies and mitigate risks.
• Cross-functional leadership: align Sales, TAMs, CSMs, Tech Support, SEs, etc.
• Process improvement: capture lessons learned and drive better future delivery.

Skills

Project management

Client facing

Leadership

Communication

Risk management

Cross-functional collaboration

Process improvement

Problem solving

Global delivery

Time-zone coordination

Education

Bachelor’s or Master’s degree

PMP or PRINCE2 certification

Tools

Salesforce

TeamWork

Certinia

Confluence

Jira

Job description

Overview

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

About the team

The Black Duck Technical Services team is dedicated to supporting our customers in developing their AppSec vision and achieving their goals quickly. We accomplish this through the delivery of exemplary product implementations and adoption-focused services tailored to their specific needs. Our services are designed to help customers of all sizes and types, from startups to global organizations, build secure, high-quality software faster and maximize the value of their Black Duck tools.

A Day in Your Life

In this role, you'll be responsible for the planning and successful implementation of Black Duck solutions to help the world’s leading technology companies meet their software security goals.

Responsibilities

• Project Management: You’ll serve as project lead and own all functional aspects of the engagement. This includes requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI.
• Delivery: You’ll coordinate people (vertical and horizontal) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high-quality outcomes.
• Communication: You’ll establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors, and key stakeholders.
• Status Reporting: You’ll develop status reports and communicate clear, accurate, and timely updates regarding project health and progress.
• Risk Management: You’ll diagnose implementation challenges/risks, develop contingency plans, and implement changes to drive risk mitigation.
• Cross-Functional Collaboration: You’ll lead cross-functional teams (collocated and remote) to ensure stakeholders (Sales, TAMs, CSMs, Tech Support, SEs, etc.) are aligned and informed.
• Accountability: You’ll set clear expectations with internal and external team members and hold them accountable for deadlines and project deliverables.
• Process Improvement: You’ll document lessons learned and recommend process and methodology improvements to improve execution on future projects.

About You

You’ll have:

• At least 5 years of experience in a client-facing professional services, consulting, or project management role.
• Proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects.
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
• Exceptional EQ, critical thinking and problem-solving skills.
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models.
• Proven ability to lead projects for both SaaS and On-prem solutions.
• Willingness to work flexible hours to support North America and EMEA customer engagements.

You May Have

• A track record of managing onboarding/adoption focused professional services and customer success engagements for complex products.
• Familiarity with the DevOps and Application Security space.
• PMP, PRINCE2 Foundation/PRINCE2 Practitioner, or other project management certification.
• Experience with PSA and Project Management tools, preferably with Salesforce, TeamWork, Certinia, Confluence, Jira.

Your Education

• A bachelor’s or master’s degree.

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