Lead Technical Account Manager

Francisco Partners; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Black Duck Software, Inc. seeks an experienced Lead Technical Account Manager (TAM) to guide strategic collaboration with our most important customers. You will ensure adoption of our solutions, embed them into CI/CD workflows, and help customers manage software risk at scale.

This senior role requires 8+ years in a customer-facing technical position, strong AppSec knowledge, and the ability to travel up to 15%; EST-aligned availability is required.

Qualifications

• Bachelor’s degree in computer science, engineering, or a related STEM field.
• 8+ years in a customer-facing technical role.
• Hands-on experience with CI/CD and DevOps tools.
• Strong knowledge of application security, vulnerabilities, and open-source licensing.
• Excellent communication and relationship-building skills.

Responsibilities

• Prioritize, Escalate, and Resolve technical product issues.
• Provide Industry Specific Compliance / Regulatory Guidance.
• Role-specific training for developers, testers, product teams, and security administrators.
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows.
• Ensure value realization by optimizing technology usage, managing complexity, and promoting best practices.
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy.
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes.
• Increase customer efficiency by proactively resolving challenges and enabling faster time-to-value.
• Foster community and knowledge-sharing across customer teams and internal stakeholders.

Skills

C/C++

Java

C#

JavaScript

Python

Ruby

Go

Kotlin

AppSec / DevSecOps

TAM / customer-facing experience

Application security knowledge

CI/CD tools

Communication skills

Education

Bachelor's degree in computer science, Engineering, or related STEM field

Tools

CI/CD Tools

Job description

Overview

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior within DevSecOps and the software development life cycle.

Black Duck, the 2025 leader in Gartner’s Magic Quadrant for Application Security, is seeking an experienced Lead Technical Account Manager (TAM) to lead strategic collaboration with our most important customers. TAMs are essential drivers of the customer experience, ensuring our solutions are adopted, embedded into CI/CD workflows, and leveraged to manage software risk effectively.

The Team

The Black Duck Technical Account Management team partners with customers to accelerate adoption and maximize the value of our technology. TAMs work closely with internal teams to ensure our solutions are seamlessly integrated into customer pipelines, enabling secure, high-quality software development at scale.

Our Culture

At Black Duck, we foster a collaborative and inclusive environment where every team member is empowered to make a difference. We value continuous learning, innovation, and diverse perspectives. Our team thrives on open communication, mutual respect, and a shared passion for excellence. We celebrate wins together and support each other through challenges, creating a strong sense of purpose and camaraderie.

Growth Opportunities

Joining Black Duck means investing in your professional growth. We offer specialized training, mentorship from industry leaders, and opportunities to work on cutting-edge projects. You’ll expand your technical and leadership skills while helping customers transform their software development practices.

What You’ll Do

• Prioritize, Escalate, and Resolve technical product Issues
• Provide Industry Specific Compliance / Regulatory Guidance
• Role-specific training for developers, testers, product teams, and security administrators
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows
• Ensure value realization by optimizing technology usage, managing complexity, and promoting best practices
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes
• Increase customer efficiency by proactively resolving challenges and enabling faster time-to-value
• Foster community and knowledge-sharing across customer teams and internal stakeholders

You’ll Have

• Software development experience is mandatory, with proficiency in at least one of the following: C/C++, Java, C#, JavaScript, Python, Ruby, Go, or Kotlin
• Must have at least one (preferably two) of the following: Application Security (AppSec) / DevSecOps experience; Technical Account Manager (TAM) or equivalent customer-facing experience
• Strong knowledge of application security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Proven ability to influence and guide customers through technical transformation
• Excellent communication, relationship-building, and project management skills
• At least 8 years in a customer-facing technical role
• Ability to travel up to 15% as needed
• Bachelor’s degree in computer science, Engineering, or a related STEM field
• Flexibility to work in EST time zone (5:30 PM – 2:30 AM IST)

Preferred Qualifications

• Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps
• Security certifications (e.g., CEH, CISSP, CSSLP)
• Prior experience with Black Duck tools (highly desirable)
• MBA or master’s degree in a technical or management field

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.