Technical Business Analyst

PHP Experts India; Gurugram District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

PHP Experts India in Gurugram seeks a highly analytical Technical Business Analyst to drive pre‑sales and post‑sales engagements within IT services. You will translate business needs into digital transformation and AI-enabled solutions, document requirements, and support project delivery.

You will lead discovery sessions, create BRD/FRD/SRS, user stories, and acceptance criteria, and liaison between business stakeholders and tech teams while collaborating with Sales and Solution Architects.

Qualifications

• 3 to 8 years of experience as a Business Analyst in IT services.
• Experience with digital transformation and AI/ML solutions.
• Hands-on pre‑sales support and client-facing engagements.
• Strong documentation skills (BRD, FRD, SRS, user stories).
• Experience with Agile / Scrum methodologies.

Responsibilities

• Engage with clients to understand business challenges and digital goals.
• Conduct discovery sessions and requirement gathering workshops.
• Translate business requirements into Digital, AI, Automation, and Cloud solutions.
• Prepare BRD, FRD, and solution proposals with scope and effort estimations.
• Support RFP/RFI responses and proposals with technical teams.
• Collaborate with Sales and Solution Architects during client presentations.
• Lead detailed requirement gathering and stakeholder interviews.
• Create user stories, process flows, wireframes, and use case docs.
• Define acceptance criteria and functional specifications.
• Act as liaison between business and tech teams; support UAT planning and sign-offs.
• Monitor deliverables to ensure alignment with business objectives.

Skills

Business Analysis

Pre-sales

Requirements documentation

Agile/Scrum

Stakeholder management

Communication

Tools

Jira

Confluence

Visio

Figma

Job description

We are looking for a highly analytical and client-focused Technical Business Analyst who can drive both pre‑sales and post‑sales engagements within an IT Services environment. The ideal candidate should have strong experience in Digital Transformation and AI-driven initiatives, along with excellent documentation and stakeholder management skills. This role bridges business needs and technical execution from solution discovery and proposal creation to requirement documentation and project delivery support.

Key Responsibilities

• Engage with prospective clients to understand business challenges and digital goals
• Conduct discovery sessions and requirement gathering workshops
• Translate business requirements into solution concepts (Digital, AI, Automation, Cloud, etc.)
• Prepare high-quality documentation including:
• Business Requirement Documents (BRD)
• Functional Requirement Documents (FRD)
• Solution Proposals
• Scope & Effort Estimations (with technical teams)
• Support RFP/RFI responses and proposal submissions
• Work closely with Sales and Solution Architects during client presentations
• Lead detailed requirement gathering and stakeholder interviews
• Create user stories, process flows, wireframes, and use case documentation
• Define acceptance criteria and functional specifications
• Act as a liaison between business stakeholders and technical teams
• Support UAT planning, test case validation, and sign-offs
• Ensure scope clarity and manage requirement changes
• Monitor deliverables to align with business objectives

Required Skills & Qualifications

• 3 to 8 years of experience as a Business Analyst in an IT Services organization
• Strong exposure to:
• Digital Transformation Projects
• Digital Product / Platform Solutions
• AI / ML-based Solutions (chatbots, automation, predictive analytics, etc.)
• Hands‑on experience in pre‑sales support and client‑facing engagements
• Excellent documentation skills (BRD, FRD, SRS, User Stories, Process Flows)
• Strong analytical and problem solving skills
• Experience with Agile / Scrum methodologies
• Proficiency in tools such as Jira, Confluence, Visio, Figma, or similar
• Excellent communication and presentation skills