ICT - Senior Manager

HRD Antwerp; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HRD Antwerp in Mumbai (BKC) seeks an experienced IT Manager to oversee a jewellery-focused technology stack and secure data infrastructure. The role requires managing ERP systems, networks, and security protocols across a multi-location setup.

The ideal candidate brings 12+ years in IT, hands-on ERP expertise, and strong vendor management skills to support growth and regulatory compliance within the jewellery industry.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 12+ years of IT experience, preferably in jewellery or retail sectors.
• Hands-on experience with ERP and inventory management software for jewellery.

Responsibilities

• IT infrastructure and network management across sites.
• Oversee ERP implementation, customization, and support.
• Ensure data security and regulatory compliance for jewelry data.
• Provide user support and training across departments.
• Lead IT projects and manage vendor relationships.
• Document systems, licenses, and produce performance reports.

Skills

IT management

ERP systems

Cybersecurity

Vendor management

Networking

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ERP software

Job description

Job Title: IT Manager
Department: Information Technology
Location: BKC, Mumbai

Job Summary:

We are seeking an experienced and proactive IT Manager to oversee and manage the companys technology infrastructure and systems. The ideal candidate will have a strong understanding of retail and manufacturing tech processes, ERP systems used in the jewellery sector, and data security protocols.

Key Responsibilities:

• IT Infrastructure & Network Management:
  • Manage and maintain IT infrastructure including servers, networks, security systems, and hardware.
  • Handle end-to-end IT processes, including user account management, system access, asset management, software licensing, and IT support.
  • Plan, coordinate, and execute IT infrastructure setup for new branch offices, including network, hardware, and connectivity requirements.
• Software & ERP Systems:
  • Oversee implementation, customization, and support for ERP systems
  • Liaise with software vendors and ensure smooth integration with business operations.
• Security & Compliance:
  • Implement data protection and cybersecurity measures specific to sensitive jewellery design, inventory, and client data.
  • Ensure IT policies comply with industry regulations and internal SOPs.
• User Support & Training:
  • Provide end-user support and training across departments.
  • Troubleshoot hardware/software issues and escalated where necessary.
• Project & Vendor Management:
  • Lead IT-related projects such as software upgrades, digital transformation,
  • Manage relationships with IT vendors and service providers.
• Reporting & Documentation:
  • Maintain documentation of systems, procedures, and licenses.
  • Prepare reports on system performance, usage, and upgrades.

Key Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 12 + years of experience in IT roles, preferably within jewellery industry.
• Hands-on experience with ERP and inventory management software specific to jewellery.
• Strong problem-solving and analytical skills.
• Familiarity with branch IT setups and display security

Preferred Attributes:

• Detail-oriented with a strong sense of responsibility.
• Ability to manage multiple locations or remote showroom support.
• Good communication and interpersonal skills for vendor and stakeholder coordination.