Department Manager - Jewellery

Weekday AI (YC W21); Cuttack; On-site; INR 500,000 - 700,000; Full time

Job summary

Weekday AI (YC W21) seeks an experienced Department Manager for a jewellery retail environment in India. You will lead sales, operations, customer service, inventory control, and team performance to drive store growth.

The role requires hands-on leadership, strong KPI focus, and ability to coach frontline staff while maintaining high standards for security and SOP compliance. Graduate degree preferred, background in organised retail is a plus.

Qualifications

• 5+ years of experience in retail sales or store operations.
• Strong jewellery retail or organised retail background is preferred.
• Experience as Department Manager or similar leadership role is advantageous.
• Solid knowledge of jewellery products including gold, diamonds, platinum, and other precious categories.
• Proven ability to achieve sales targets and improve departmental performance.

Responsibilities

• Drive departmental sales and achieve monthly and annual revenue targets.
• Monitor key KPIs such as conversion rate, ABV, and UPT.
• Lead, motivate, and supervise sales executives and department staff.
• Train team on jewellery product knowledge, customer handling, and service standards.
• Manage staff schedules, floor deployment, and daily manpower requirements.
• Ensure premium, personalised shopping experiences and high service quality.

Skills

Retail sales

Store operations

Jewellery knowledge

Team leadership

Coaching

Customer relationships

Inventory management

Loss prevention

SOP compliance

POS familiarity

Education

Graduate degree

Tools

POS systems

Inventory management software

Retail reporting software

Job description

Job Description:

This role is for one of the Weekday clients

Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA)

Experience: 5+ yrs

Location: Bilaspur, Chhattisgarh, India, Nashik, Guwahati, Cuttack, muzaffurpur, Bhubaneswar, Odisha, India

Job Type: Full-time

We are looking for an experienced and results-orientedDepartment Managerto lead sales, operations, customer experience, inventory management, and team performance within a jewellery retail environment.

The ideal candidate will have strong experience in jewellery or organised retail, with the ability to drive departmental sales while maintaining high standards of customer service, operational discipline, inventory accuracy, and security. This role requires a hands-on leader who can motivate sales teams, analyse performance, and contribute to overall store growth.

Key Responsibilities

• Drive departmental sales performance and achieve monthly and annual revenue targets.
• Monitor key sales KPIs includingconversion rate, Average Bill Value (ABV), and Units Per Transaction (UPT).
• Drive sales across gold, diamond, platinum, and other jewellery categories.
• Identify opportunities for upselling, cross-selling, repeat purchases, and customer retention.
• Monitor individual sales performance and implement coaching or improvement plans where required.
• Lead, motivate, and supervise sales executives and other department team members.
• Conduct daily team briefings and allocate individual sales targets.
• Train team members on jewellery product knowledge, customer handling, selling techniques, and service standards.
• Manage staff schedules, attendance, floor deployment, and daily manpower requirements.
• Support the Store Manager in maintaining productivity, discipline, and overall store performance.
• Ensure customers receive a premium and personalised shopping experience.
• Handle customer complaints, escalations, enquiries, and service-related issues professionally.
• Build relationships with high-value, repeat, and prospective customers.
• Ensure timely follow-up on customer enquiries, orders, occasions, and potential purchases.
• Monitor stock availability, merchandise movement, display standards, and product presentation.
• Coordinate stock replenishment and inter-store transfers as required.
• Ensure accurate inventory records and support regular stock audits.
• Maintain proper handling, documentation, and security of high-value jewellery.
• Identify fast-moving and slow-moving products and communicate relevant insights to management.
• Ensure adherence to SOPs, retail processes, jewellery security, loss-prevention, and operational guidelines.
• Monitor billing accuracy, documentation, daily reporting, and store opening and closing procedures.
• Prepare and review daily, weekly, and monthly sales and performance reports.
• Analyse product-category performance, conversion, team productivity, and target achievement.
• Share performance insights and recommendations with the Store Manager.
• Identify opportunities to improve departmental processes, customer experience, sales productivity, and operational efficiency.

What Makes You a Great Fit

• 5+ years of experiencein retail sales, store operations, or a similar customer-facing environment.
• Strong experience injewellery retail or organised retail is strongly preferred.
• Previous experience as aDepartment Manager, Floor Manager, Assistant Store Manager, Team Leader, or similar retail leadership role will be an advantage.
• Strong knowledge of jewellery products includinggold, diamonds, platinum, and other precious jewellery categories.
• Proven ability to achieve sales targets and improve departmental performance.
• Strong understanding of retail KPIs including conversion rate, ABV, UPT, customer satisfaction, and team productivity.
• Experience managing, motivating, coaching, and developing frontline sales teams.
• Strong customer relationship-management skills, particularly with high-value and repeat customers.
• Good understanding of inventory management, stock reconciliation, merchandise movement, and loss prevention.
• Strong awareness of jewellery security, operational controls, and SOP compliance.
• Excellent communication, interpersonal, negotiation, and customer-handling skills.
• Strong analytical and problem-solving abilities with a results-oriented approach.
• High attention to detail, organisation, discipline, and process orientation.
• Ability to manage multiple priorities while maintaining high standards of customer service and operational execution.
• Proficiency withPOS, inventory management, and retail reporting systems.
• Comfortable working in a target-driven and fast-paced retail environment.
• Strong ownership mindset with the ability to independently manage a department while supporting overall store objectives.
• Graduate degree or equivalent qualification is preferred.

Requirements: