#ACN GN - SONG - Service - Nice CX One - Manager

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Accenture in India seeks a Manager to lead Nice CXone service engagements across Gurugram, Mumbai, Pune, Bengaluru, Hyderabad and Chennai. You will design, build and implement CXOne-based contact center solutions for client outcomes.

Apply strong project management, ROI analysis and governance to deliver end-to-end CCaaS projects, including CRM integrations and agent screen pops. MBA/PGDM preferred; 8+ years in PM or related contact center roles.

Qualifications

• MBA/PGDM from tier 1 or 2 is preferred.
• 8+ years of experience in project management or related roles in contact centers or telephony.

Responsibilities

• Design and deliver Nice CXone solutions for client deployments.
• Lead end-to-end CCaaS projects, including CRM integration and agent screen pops.
• Apply strong project management and ROI analysis to ensure timely delivery.

Skills

Cloud CCaaS

Conversational AI

Project management

Education

MBA/PGDM

Job description

Job Title - GN - SONG - Service - Nice CXOne - Manager Management Level: 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Cloud contact center/ CCaaS/ Conversational AI Good to have skills: Nice CXone

Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales As part of these, you will drive the following: Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills. Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance Professional & Technical Skills: Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle Demonstrate relevant financial and budget competencies

Additional Information:

MBA from a tier 1 institute (good to have) 8+ years’ experience in project management or technically relevant occupation, experience in Contact Center or telephony industry. Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting‑edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Experience:

Minimum 10+ years of experience is required

Educational Qualification:

MBA/PGDM from tier 1 or 2

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture