Human Resources Operations Analyst, Asia Pacific

Evernorth; Bengaluru; On-site; INR 450,000 - 900,000; Full time

Job summary

The Cigna Group is seeking an HR Operations Analyst to support APAC payroll and benefits administration across India and other APAC regions. You will partner with Payroll Senior Analysts and the APAC HR Operations Lead to ensure accurate payroll processing and data integrity, while handling inquiries from employees and managers.

Key duties include maintaining employee data in HR systems, administering group medical and life benefits, and coordinating with third-party providers to ensure

Qualifications

• Undergraduate in any discipline with an interest to impact employees
• Solid experience in day-to-day processing in India payroll
• Experience with benefits administration preferred
• Strong MS Office skills (Excel, PowerPoint, Word)
• Organised, proactive and detail oriented
• Good interpersonal skills and fast learning

Responsibilities

• Support Payroll Senior Analysts and APAC HR Operations Lead with day-to-day payroll administration across APAC
• Serve as initial contact for HR systems queries and resolve inquiries promptly
• Coordinate with third-party payroll provider to ensure settings are correct in HR systems
• Maintain up-to-date employee data in HR including payroll, absence management, and time attendance
• Administer employee benefits across APAC regions (group medical, group life, etc.)
• Handle employee inquiries on payroll, benefits, and absence, ensuring regulatory compliance
• Provide customer service to internal and external customers and support EVP communications
• Assist with auditing payroll/benefits data to maintain data integrity
• Process invoices by reconciling, tracking, and obtaining approvals
• Handle ad-hoc assignments as required

Skills

Payroll processing

Benefits administration

Microsoft Excel

PowerPoint

Microsoft Word

Interpersonal skills

Learning agility

Education

Undergraduate degree in any discipline

Job description

Purpose

The Human Resources Operations Analyst will provide administrative services to support the APAC Human Resources Operations Team in managing the day-to-day payroll and benefits administration for APAC regions including but not limited to India, Malaysia, Hong Kong, Singapore and Australia.

Key Responsibilities:

• Support the Payroll Senior Analysts and Human Resources Operations APAC Lead with the day-to-day administration of payroll across APAC
• Being an initial point of contact for employees in relation to the administration of Human Resources systems and demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution
• Effectively communicate with our third-party payroll provider to make sure all required settings accurately in the respective Human Resources systems
• Maintaining latest employee data in Human Resources including but not limited to payroll system, absence management and time attendance systems, providing guidance to employees and managers as required
• Administration of a range of employee benefits including group medical, group life etc for all APAC regions
• Responsible for employee s enquiry relating to payroll, benefits and absence, ensuring compliance with statutory notification and reporting requirements
• Provide customer service support to internal and external customers. Support communication tools to enhance understanding of the companys employee value proposition.
• Support auditing of benefit and payroll data within the APAC Human Resources Operations Team both to maintain data integrity
• Administer invoices by reconciling, tracking and obtaining authorisation within agreed timescales
• Handle any ad-hoc assignments as required

Required Skills/Experience:

• Undergraduate in any discipline who is passionate in making an impact to our employees by creating a differentiated employee experience
• Solid experience in day-to-day processing in managing India payroll is a must
• Benefit administration experience is preferred
• Strong technical aptitude including AI, Intermediate level of Microsoft Office, in particular Excel, Powerpoint and Word
• Organised, proactive and detail orientated
• Demonstration of good inter-personal capability
• High level of learning agility in a fast-paced environment

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.