Human Resource Operations Manager

Home Credit; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Home Credit is seeking a seasoned HR Operations Manager to lead end-to-end employee lifecycle processes, BGV, data governance, and policy governance. You will drive accuracy, compliance, and timely reporting across HR systems, partnering with cross-functional teams to deliver exceptional employee experiences.

Responsibilities include managing background verification, exit workflows, audits, and process improvements while leveraging analytics tools like Excel and Power BI to monitor KPIs and

Qualifications

• Extensive experience in HR operations and shared services.
• Experience with end-to-end employee lifecycle processes.
• Proficiency in BGV processes and post-hire compliance.
• Strong data governance and master data management skills.
• Hands-on with MIS reporting, dashboards and HR analytics.
• Ability to implement process controls and ensure audit readiness.

Responsibilities

• Manage end-to-end employee lifecycle processes including onboarding, transfers, promotions, and separations.
• Oversee BGV processes and post-hire compliance with vendors and stakeholders.
• Maintain accuracy of employee master data and perform audits for discrepancies.
• Develop HR policies, SOPs, and governance documents; ensure standardization.
• Create HR dashboards and reports covering headcount, onboarding, exits, and BGV status.
• Identify risks, implement controls, and drive continuous improvement.

Skills

HR Operations & Shared Services

Employee Lifecycle Management

Background Verification

Data Governance

MIS Reporting & Dashboarding

Process Excellence

Risk & Control Management

Stakeholder Management

HRMS / HRIS Administration

Attention to Detail

Tools

SAP

Workline

Excel

Power BI

Job description

People Operations & Employee Lifecycle Management

• Manage and oversee end-to-end employee lifecycle processes including onboarding, confirmation, transfers, promotions, role changes, and separation.
• Ensure timely issuance of employee letters, communication documents, certificates, and statutory records as per defined timelines.
• Drive seamless employee movement transactions while maintaining data accuracy and compliance.
• Manage and track employee exit processes, full & final clearance workflows, NOC management, and required documentation.

Background Verification & Post-Hire Compliance

• Manage end-to-end Background Verification (BGV) processes in coordination with external vendors and internal stakeholders.
• Conduct post-hire documentation checks and validation to ensure compliance with organizational requirements.
• Follow up with employees for document deficiencies and closures within defined timelines.
• Monitor BGV exceptions, adverse findings, and risk cases while ensuring appropriate escalation and closure.

Employee Data Management & Data Governance

• Ensure accuracy, completeness, and integrity of employee master data across HR systems.
• Perform periodic data validation exercises and maintain data hygiene standards.
• Manage HR master databases and organizational structure updates.
• Conduct regular audits of employee records and transactions to identify and resolve discrepancies.

HR Shared Services, Policies & Process Governance

• Prepare, review, and maintain HR policies, SOPs, process notes, operating guidelines, and governance documents.
• Standardize HR operational processes to ensure consistency and compliance across the organization.
• Establish process controls and drive adherence to internal policies and audit requirements.
• Support internal and external audits by providing required data, documentation, and process evidence.

MIS, Reporting & Analytics

• Develop and maintain HR operational dashboards and MIS reports covering headcount, onboarding, exits, pending documentation, BGV status, employee movements, and service-level metrics.
• Generate periodic reports for HR leadership and management review.
• Monitor operational KPIs, identify trends, and provide recommendations for process improvements.
• Ensure timely and accurate reporting of HR operational metrics.

Risk & Control Management

• Support Risk Control Self Assessment (RCSA) activities for HR Operations processes.
• Identify operational risks, control gaps, and process vulnerabilities.
• Implement process controls and corrective actions to strengthen governance and compliance.
• Maintain documentation for process controls, audit observations, and risk mitigation plans.

Continuous Improvement & Service Excellence

• Drive process simplification, automation, and operational excellence initiatives within HR Operations.
• Partner with HR, IT, Compliance, and Business teams to improve service delivery and employee experience.
• Identify opportunities to reduce turnaround times, improve accuracy, and enhance operational efficiency.
• Contribute to HR digitization and automation initiatives where appropriate.

Key Competencies

• HR Operations & Shared Services Management
• Employee Lifecycle Management
• Background Verification & Post-Hire Compliance Management
• HR Data Management & Data Governance
• Data Validation & Data Hygiene
• HR Policies, SOPs & Process Documentation
• MIS Reporting & Dashboarding
• Risk Control Self Assessment (RCSA)
• Audit & Compliance Management
• Process Excellence & Continuous Improvement
• Stakeholder & Vendor Management
• HRMS / HRIS Administration
• Attention to Detail & Operational Controls

Good to Have

• Exposure to HRMS platforms such as SAP & Workline will be an added advantage.
• Experience in HR process automation and workflow management.
• Understanding of labor law documentation and compliance requirements.
• Knowledge of internal audit frameworks, risk assessments, and control testing.
• Advanced proficiency in Excel, Power BI, and HR analytics tools.

Mandatory Skills - Human Resource Operations Manager, Process Management, Risk Control and Self Assessment, Background Verification