Human Resource Manager

Quick Sms Network; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Quick Sms Network is seeking an experienced Human Resources Manager in India with 8–9 years of end-to-end HR leadership. You will oversee HR operations, recruitment, employee engagement, performance management, and statutory compliance to align HR strategies with business goals.

The role requires strong leadership, communication, and interpersonal skills to foster a positive, productive workplace culture and drive continuous improvement across HR processes and programs.

Qualifications

• MBA/PGDM in HR or equivalent postgraduate qualification.
• Bachelor's degree in any relevant discipline.
• 8-9 years of progressive HR experience with team leadership.
• Strong knowledge of HR processes, recruitment, and labor law.
• Experience with HRMS, payroll, attendance, and HR reporting tools.
• Proficiency in MS Excel, Word, PowerPoint, and related software.

Responsibilities

• Manage end-to-end HR operations including documentation, onboarding, transfers, promotions, and exit formalities.
• Develop and maintain HR policies, procedures, and employee handbooks.
• Maintain accurate employee records, HR databases, and personnel files.
• Coordinate payroll inputs, attendance, leave management, and lifecycle processes.
• Improve HR processes and operational efficiency.
• Lead end-to-end recruitment and workforce planning with department heads.
• Monitor recruitment metrics and ensure positive candidate experience.
• Develop employee engagement, recognition, and retention initiatives.
• Conduct performance reviews and coordinate development plans.
• Coordinate salary processing, benefit review, benchmarking, and planning.
• Ensure statutory compliance and employee relations management.
• Prepare HR reports and dashboards; monitor key HR metrics.
• Partner with senior management on people-related decisions and change initiatives.
• Lead and mentor HR team; drive HR technology adoption.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

HR analytics

Team management

Confidentiality

Adaptability

Education

MBA/PGDM in HR

Bachelor's degree

Tools

HRMS

Payroll systems

Attendance management

HR reporting tools

MS Excel

MS Word

PowerPoint

Job description

Job Summary

We are looking for an experienced and result-oriented Human Resources Manager with 8 to 9 years of experience in managing end-to-end HR operations, talent acquisition, employee engagement, performance management, HR policies, and statutory compliance. The ideal candidate will have strong leadership, communication, and interpersonal skills, along with the ability to align HR strategies with business objectives and foster a positive, productive workplace culture.

Key Responsibilities

1. HR Operations and Administration

• Manage day-to-day HR operations, including employee documentation, onboarding, confirmation, transfers, promotions, and exit formalities.
• Develop, implement, and maintain HR policies, procedures, and employee handbooks.
• Maintain accurate employee records, HR databases, and personnel files.
• Ensure smooth coordination of payroll inputs, attendance, leave management, and employee lifecycle processes.
• Identify opportunities to improve HR processes and operational efficiency.

2. Talent Acquisition and Workforce Planning

• Manage end-to-end recruitment for various departments and levels.
• Work closely with department heads to understand manpower requirements and workforce planning needs.
• Develop effective sourcing strategies through job portals, professional networks, employee referrals, and recruitment agencies.
• Monitor recruitment metrics, including time-to-hire, cost-per-hire, and offer-to-joining ratio.
• Ensure a positive candidate experience throughout the recruitment process.

3. Employee Engagement and Retention

• Develop and implement employee engagement, recognition, and retention initiatives.
• Conduct employee satisfaction surveys and recommend improvements based on feedback.
• Address employee grievances, workplace concerns, and interpersonal conflicts professionally.
• Promote a positive, inclusive, and performance-driven work culture.
• Conduct exit interviews and analyze attrition trends to develop retention strategies.

4. Performance Management and Employee Development

• Manage the annual performance appraisal and goal-setting process.
• Coordinate with managers on performance reviews, feedback, and performance improvement plans.
• Identify training and development needs across departments.
• Design and coordinate learning and development initiatives to enhance employee capabilities.
• Support career development, succession planning, and internal talent mobility.

5. Compensation, Benefits, and Payroll Coordination

• Coordinate with the payroll and finance teams to ensure accurate and timely salary processing.
• Review compensation structures, salary revisions, incentives, and employee benefits.
• Support salary benchmarking and compensation planning.
• Ensure proper management of employee benefits, reimbursements, and other HR-related payments.

6. Statutory Compliance and Employee Relations

• Ensure compliance with applicable labour laws, employment regulations, and statutory requirements.
• Coordinate statutory filings, audits, inspections, and maintenance of relevant records.
• Oversee applicable requirements relating to PF, ESI, professional tax, gratuity, bonus, and other statutory benefits.
• Manage disciplinary procedures, employee grievances, workplace investigations, and conflict resolution.
• Ensure compliance with applicable POSH requirements and support awareness initiatives and related processes.
• Coordinate with legal advisors and external consultants on employment-related matters, where required.

7. HR Analytics and Reporting

• Prepare and present regular HR reports and dashboards to management.
• Monitor key HR metrics, including headcount, attrition, absenteeism, recruitment, and employee engagement.
• Use HR data to identify trends and recommend corrective actions.
• Support HR budgeting, manpower cost analysis, and annual HR planning.

8. Strategic HR and Leadership

• Partner with senior management and department heads on people-related business decisions.
• Align HR initiatives with organizational goals and business growth plans.
• Lead and mentor HR team members and allocate responsibilities effectively.
• Drive organizational development, change management, and culture-building initiatives.
• Promote continuous improvement through HR technology, automation, and process standardization.

Required Qualifications

• MBA/PGDM in Human Resources or a relevant postgraduate qualification.
• Bachelor's degree in any relevant discipline.
• 89 years of progressive experience in Human Resources, preferably with experience handling independent HR operations and managing a team.
• Strong knowledge of HR processes, recruitment, employee relations, performance management, and labour law compliance.
• Experience with HRMS, payroll systems, attendance management, and HR reporting tools.
• Proficiency in MS Excel, Word, PowerPoint, and other HR-related software.

Required Skills and Competencies

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Effective problem-solving and decision-making abilities.
• Strong interpersonal skills and conflict resolution capabilities.
• Good understanding of employment practices and statutory compliance.
• Ability to handle confidential information with integrity.
• Strong analytical, organizational, and multitasking skills.
• Ability to work in a fast-paced and dynamic business environment.

Key Performance Indicators (KPIs)

• Recruitment turnaround time and quality of hiring.
• Employee retention and attrition rate.
• Employee engagement and satisfaction levels.
• Accuracy and timeliness of HR operations and payroll inputs.
• Statutory compliance and audit readiness.
• Completion of performance appraisals within defined timelines.
• Training effectiveness and employee development.
• HR process efficiency and employee query resolution time.

Ideal Candidate Profile

The ideal candidate will be a proactive HR professional with a balance of operational expertise and strategic thinking. They should be capable of independently managing HR functions, partnering with business leaders, resolving employee-related issues, ensuring compliance, and building a motivated and high-performing workforce.