Human Resource - Business Partner

EXL; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

EXL is seeking a Manager – HR Business Partner to act as a trusted advisor to business leaders, driving the people agenda aligned with business goals and client commitments. The role blends strategic HR consulting with hands‑on administrative support to ensure compliant HR operations across the organization.

You will partner with business teams to drive employee engagement, lead performance management, manage employee relations, and analyze attrition.

Qualifications

• Masters degree in HR/BA or related field.
• 10+ years in HRBP or HR Generalist roles.
• Strong knowledge of Indian labor laws and compliance.
• Proven ability to drive workforce planning and performance management.
• Excellent analytical and presentation skills.

Responsibilities

• Partner with business leaders to drive people agenda and engagement.
• Lead performance management processes including goal setting and reviews.
• Manage employee relations, investigations, and policy adherence.
• Analyze attrition and design targeted retention actions.
• Coach managers on performance discussions and ER issues.
• Design and execute employee engagement initiatives and surveys.
• Oversee onboarding, redeployment, and exit governance.
• Ensure policy compliance and audit readiness.
• Provide HR admin support and prepare HR MIS dashboards.

Skills

Employee Engagement

Performance Management

Coaching / Mentoring

Analytics & Reporting

Communication

Education

Master's degree in HR/Business Administration

Tools

MS Excel

PowerPoint

HR Analytics Tools

AI tools (Copilot/Claude)

Job description

Job Description:

The Manager – HR Business Partner will act as a trusted advisor to business leaders, driving the people agenda in alignment with business goals and client commitments. This role combines strategic HR consulting covering performance management, employee relations, and engagement with hands‑on administrative support to ensure seamless HR operations and compliance across the organization.

Responsibilities

• Partner with business teams, leaders and PMO team to drive people agenda including employee engagement, retention of key talent and improving overall employee experience.
• Lead performance management process, including goal setting, annual reviews, rating governance, and bottom‑quartile interventions.
• Manage employee grievances, disciplinary actions, investigations, and escalations with proper documentation and policy adherence.
• Analyze attrition, absenteeism, and early‑warning indicators; design and implement targeted retention and corrective actions.
• Coach supervisors/managers on performance conversations, handling ER issues, discipline, and policy interpretation.
• Design and execute employee engagement initiatives such as focus groups, surveys, and action‑plan closures.
• Oversee employee lifecycle processes including onboarding, redeployment, and exit governance.
• Ensure compliance with company policies, statutory requirements, information security norms, and audit expectations.
• Provide administrative support to HR teams: schedule meetings, prepare documentation, coordinate events, and assist with payroll/benefits queries.
• Track, publish, and present HR MIS and dashboards for headcount, joiners/separations, attrition, and ER metrics in business reviews.

Qualifications

• Masters degree in human resources, Business Administration, or related field.
• 10+ years of experience in HR Business Partner or HR Generalist roles.
• Strong knowledge of Indian labor laws, statutory compliance, and HR best practices.
• Proven ability to drive workforce planning and performance management initiatives.
• Excellent analytical skills with experience interpreting attrition and people metrics.
• Effective coaching and influencing skills for senior leaders and managers.
• Demonstrated expertise in creating and delivering impactful PowerPoint presentations.
• Proficiency in advanced MS Excel; familiarity with HR analytics & AI tools.
• Strong organizational and administrative abilities, including event coordination and documentation management.
• Ability to leverage AI tools i.e. MS Copilot/Claude to manage BAUs & process improvement.
• Excellent communication, interpersonal, and problem‑solving skills.

Requirements