HRIS Support Analyst

CMA CGM; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

CMA CGM is seeking an HRIS Support Specialist to provide first-level support for HR applications such as SAP SuccessFactors and Workday. The role involves incident management, ticket triage, and ensuring resolution within SLA, with close collaboration across HR, IT, and business teams.

The ideal candidate will have 2-5 years of HRIS experience, strong analytical and communication skills, and proficiency with Office 365.

Qualifications

• 2-5 years of experience in HRIS, HR Operations, ERP-HR, or application support.
• Working knowledge of SAP SuccessFactors, Workday, or similar HR platforms.
• Strong analytical, problem-solving, and ticket resolution skills.
• Excellent verbal and written communication with a customer-centric approach.
• Proficiency in Microsoft Office 365 and understanding of service delivery best practices.

Responsibilities

• Provide first-level support for HR applications (SAP SuccessFactors, Workday, etc.), including ticket triage, troubleshooting, and resolution within SLA.
• Coordinate with HR, IT, and business stakeholders to manage incidents, service requests, escalations, and user communications.
• Contribute to process improvements, knowledge management, and support documentation while ensuring data security and compliance.

Skills

Analytical skills

Problem-solving

Ticket resolution

Customer communication

Tools

SAP SuccessFactors

Workday

Microsoft Office 365

Job description

Roles & Responsibilities

• Provide first-level support for HR applications (SAP SuccessFactors, Workday, etc.), including ticket triage, troubleshooting, and resolution within SLA.
• Coordinate with HR, IT, and business stakeholders to manage incidents, service requests, escalations, and user communications.
• Contribute to process improvements, knowledge management, and support documentation while ensuring data security and compliance.

Job Requirements

• 2-5 years of experience in HRIS, HR Operations, ERP-HR, or application support.
• Working knowledge of SAP SuccessFactors, Workday, or similar HR platforms.
• Strong analytical, problem-solving, and ticket resolution skills.
• Excellent verbal and written communication with a customer-centric approach.
• Proficiency in Microsoft Office 365 and understanding of service delivery best practices.