HRIS Analyst

Canpack India; Pune District; On-site; INR 420,000 - 660,000; Part time

Job summary

CANPACK Group is seeking an HRIS Support Specialist to provide operational support for global HR systems, primarily Workday, UKG and Workforce, in a temporary capacity. You will handle Tier 1 tickets (Ivanti and Workday requests), perform data quality audits, build reports in Workday, and develop SOPs and knowledge-base content for HR partners across regions.

2–3 years of Workday experience in HR operations, strong Workday security knowledge, and excellent English communication across multiple

Qualifications

• 2–3 years of Workday experience in HR operations, HRIS support, or shared services.
• Proven experience supporting multiple countries and global HR teams.
• Strong Workday Security knowledge (roles, access troubleshooting, security groups).
• Experience creating and maintaining intermediate and complex Workday reports.
• Strong English communication skills (written and spoken).
• Excellent attention to detail, especially in data and documentation.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Serve as the first point of contact for Ivanti HRIS tickets and Workday requests.
• Provide Tier 1 support for Workday and Workforce (navigation, data entry, troubleshooting).
• Triage and escalate complex issues based on established HRIS processes.
• Support end-users across multiple regions and time zones within a global HR operating model.
• Track weekly ticket volume, types, trends, and resolutions across all countries supported.
• Analyze ticket patterns to identify recurring issues, training needs, and knowledge gaps.
• Create high-quality documentation, job aids, and solutions for internal knowledge base.
• Maintain and continuously improve the HRIS knowledge repository for global use.
• Perform first-level troubleshooting on Workday security issues (access, roles, security groups).
• Validate access-related requests and route complex issues appropriately.
• Document recurring security issues to support future process improvements.
• Conduct recurring and ad-hoc data audits across multiple countries.
• Identify and document data discrepancies and partner with HR to correct issues.
• Maintain logs and documentation of audit results and follow-up actions.
• Run, validate, and distribute scheduled Workday reports.
• Build and maintain simple to intermediate-level reports in Workday Report Writer.
• Support ad-hoc reporting needs from global HR and business partners.
• Prepare templates and execute routine EIB data uploads in Workday.
• Validate upload results and maintain detailed tracking and documentation.
• Create, update, and maintain SOPs, process maps, and workflow documentation across all HRIS processes.
• Document procedures for handling tickets, audits, reports, EIB uploads, and recurring tasks.
• Develop user-friendly guides and reference materials for HR partners globally.
• Ensure documentation is always accurate, standardized, and up to date.
• Assist with Workday bi-annual release testing (UAT), including test cases, tracking results, and retesting.
• Support communication and training efforts for global system enhancements.
• Maintain logs and trackers for tickets, audits, documentation updates, and recurring tasks.
• Provide timely and professional communication to HR and business partners worldwide.

Skills

Workday HRIS

Workday Security

Global HR support

Ticketing systems

Data quality & audits

Reporting & analytics

English communication

Documentation

Tools

Ivanti

Workday

Workday Report Writer

Workday EIB uploads

Workforce Time Attendance

Job description

The HRIS Support Specialist provides operational support for the organization s global HR systems, primarily Workday, UKG and Workforce. This temporary role is responsible for Tier 1 ticket handling (Ivanti and Workday Request tickets), reporting, audits, Workday security troubleshooting, global support activities, and extensive process documentation. This position requires proven experience supporting multiple countries and a high level of Workday Security knowledge. Strong communication skills, global customer service experience, and a high degree of accuracy are essential.

Essential Job Responsibilities HRIS Support Ticket Management

• Serve as the first point of contact for: o Ivanti HRIS tickets o Workday Request tickets
• Provide Tier 1 support for Workday and Workforce (navigation, data entry, troubleshooting).
• Triage and elevate complex issues based on established HRIS processes.
• Support end-users across multiple regions and time zones within a global HR operating model.

Ticket Analysis Knowledge Management

• Track weekly ticket volume, types, trends, and resolutions across all countries supported.
• Analyze ticket patterns to identify recurring issues, training needs, and knowledge gaps.
• Produce insights and recommendations to reduce repeat issues.
• Create high-quality documentation, job aids, and solutions that can be added to an internal knowledge base library.
• Maintain and continuously improve the HRIS knowledge repository for global use.

Workday Security Support

• Perform first-level troubleshooting on Workday security issues (access, roles, security groups).
• Validate access-related requests and route complex issues appropriately.
• Document recurring security issues to support future process improvements.

HR Data Quality Auditing

• Conduct recurring and ad-hoc data audits across multiple countries.
• Identify and document data discrepancies and partner with HR to correct issues.
• Maintain logs and documentation of audit results and follow-up actions.

Reporting Analytics

• Run, validate, and distribute scheduled Workday reports.
• Build and maintain simple to intermediate-level reports in Workday Report Writer.
• Support ad-hoc reporting needs from global HR and business partners.

HR Transactions Data Uploads

• Prepare templates and execute routine EIB data uploads in Workday.
• Validate upload results and maintain detailed tracking and documentation.

Process Documentation (Focus Area)

• Create, update, and maintain SOPs, process maps, and workflow documentation across all HRIS processes.
• Document procedures for handling tickets, audits, reports, EIB uploads, and recurring tasks.
• Develop user-friendly guides and reference materials for HR partners globally.
• Ensure documentation is always accurate, standardized, and up to date.

Testing Release Support

• Assist with Workday bi-annual release testing (UAT), including test cases, tracking results, and retesting.
• Support communication and training efforts for global system enhancements.

General Administrative Support

• Maintain logs and trackers for tickets, audits, documentation updates, and recurring tasks.
• Provide timely and professional communication to HR and business partners worldwide.
• Perform additional HRIS operational duties as assigned.

Experience Skills Required Qualifications

• 2-3 years of Workday experience in HR operations, HRIS support, or shared services.
• Proven experience supporting multiple countries and global HR teams.
• Strong, demonstrated Workday Security knowledge (roles, access troubleshooting, security groups).
• Experience creating and maintaining intermediate and complex Workday reports.
• Strong English communication skills (written and spoken).
• Excellent attention to detail, especially in data and documentation.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Strong analytical, organizational, and problem-solving skills.

Preferred Qualifications

• Experience with Workforce Time Attendance systems.
• Experience using Ivanti or similar ticketing platforms.
• Experience performing Workday EIB uploads.
• Previous experience developing SOPs or knowledge base documentation.
• Experience in global HR or shared services environments.

CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.