HR Transformation - HRT SSC (Shared Services) - Professional

EY; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

EY GDS - Consulting - People Consulting (PC), HR Transformation (HRT) - SSC - Consultant is seeking a professional to support large-scale HR Transformation engagements focused on HR Shared Services, service delivery optimization, process transformation and operating model enhancement. This role provides an opportunity to work with global clients and teams to build scalable HR service delivery capabilities.

The candidate will participate in current-state assessments, process mapping, governance

Qualifications

• 2-4 years of experience preferably in HR Transformation, HR Shared Services, Service Delivery Transformation or HR Consulting domain.
• Master's degree in HR or similar full-time MBA/EMBA.
• Exposure to HR Shared Services (SSC), Global Business Services (GBS) or HR Operating Model engagements.
• Understanding of HR service delivery, process transformation and governance frameworks.
• Strong analytical and problem-solving skills with ability to work in a consulting environment.
• Strong understanding of one or more HCM systems such as Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, etc.
• Experience in process mapping, SOP development and business documentation will be an added advantage.
• Strong communication and stakeholder management skills.

Responsibilities

• Support/ Design HR Transformation and HR Shared Services engagements across multiple industries and geographies.
• Assist in conducting current-state assessments of HR service delivery and operating models.
• Support process documentation, process mapping and future-state design activities across Hire-to-Retire processes.
• Develop client deliverables including process maps, SOPs, work instructions, governance documentation and service catalogues.
• Participate in stakeholder interviews, workshops and requirements gathering sessions.
• Support SSC and GBS transformation initiatives.
• Assist in defining service delivery frameworks, SLAs, KPIs and governance models.
• Support transition and migration activities associated with SSC implementations.
• Analyse operational and workforce data to identify process improvement opportunities.
• Support HR technology-enabled transformation initiatives including Workday, SAP SuccessFactors and Oracle HCM.
• Contribute to project management, status reporting and risk management activities.

Skills

Analytical skills

Communication skills

Presentation skills

Attention to detail

Structured thinking

Global/multicultural collaboration

Excel & PowerPoint

Project management

Stakeholder management

Education

Master’s degree in HR

MBA/EMBA

Tools

Workday

SAP SuccessFactors

Oracle HCM

PeopleSoft

Job description

Job Title

EY- GDS - Consulting - People Consulting (PC), HR Transformation (HRT) - SSC - Consultant

Job Summary

As part of EY GDS People Consulting, the HR Transformation (HRT) team works with organizations to transform HR functions through operating model redesign, Shared Services Centers (SSC), Global Business Services (GBS) and service delivery transformation initiatives.

The successful candidate will support large-scale HR Transformation engagements focused on HR Shared Services, service delivery optimization, process transformation and operating model enhancement. This role provides an opportunity to work with global clients and teams to help organizations build scalable, efficient and future-ready HR service delivery capabilities.

Your key responsibilities

• Support/ Design HR Transformation and HR Shared Services engagements across multiple industries and geographies
• Assist in conducting current-state assessments of HR service delivery and operating models
• Support process documentation, process mapping and future-state design activities across Hire-to-Retire processes
• Develop client deliverables including process maps, SOPs, work instructions, governance documentation and service catalogues
• Participate in stakeholder interviews, workshops and requirements gathering sessions
• Support Shared Services and Global Business Services (GBS) transformation initiatives
• Assist in defining service delivery frameworks, SLAs, KPIs and governance models
• Support transition and migration activities associated with SSC implementations
• Analyze operational and workforce data to identify process improvement opportunities
• Support HR technology-enabled transformation initiatives including Workday, SAP SuccessFactors and Oracle HCM
• Contribute to project management, status reporting and risk management activities

Skills and attributes for success

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to create high-quality client-ready deliverables
• Strong attention to detail and structured thinking
• Ability to work effectively in a global and multicultural environment
• Strong Excel and PowerPoint skills
• Ability to manage multiple priorities and deadlines
• Interest in HR Transformation and service delivery excellence

Ideally, youll also have

• Exposure to HR Shared Services or Global Business Services (GBS) environments
• Knowledge of HR operating model and service delivery concepts
• Experience with process mapping and process improvement methodologies
• Understanding of HR technology platforms such as Workday, SAP SuccessFactors or Oracle HCM
• Exposure to change management and transformation programs
• Interest in digital HR, automation and AI-enabled HR transformation

What we look for

• 2-4 years of experience preferably in HR Transformation, HR Shared Services, Service Delivery Transformation or HR Consulting domain
• Master's degree in HR or similar full-time MBA/EMBA
• Exposure to HR Shared Services (SSC), Global Business Services (GBS) or HR Operating Model engagements
• Understanding of HR service delivery, process transformation and governance frameworks
• Strong analytical and problem-solving skills with the ability to work in a consulting environment
• Strong understanding of one or more HCM systems - Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, etc.
• Experience in process mapping, SOP development and business documentation will be an added advantage
• Strong communication and stakeholder management skills