HR Shared Services Consultant - Employee Lifecycle Management

Ernst & Young LLP ( EY India ); Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

EY India is seeking a Consultant for National PAS WKFA - CNS - PC in Bangalore within Workforce Advisory. You will drive end-to-end HR lifecycle transactions, ensure data accuracy and partner with HRBPs, payroll and reporting teams to resolve inputs.

The role emphasizes HR operations discipline, governance and continuous improvement, with growth through EY’s learning platforms and global projects.

Qualifications

• 3-5 years of experience in HR shared services.
• Hands-on experience with employee lifecycle management.
• Strong understanding of data privacy and governance.

Responsabilités

• Own end-to-end employee lifecycle transactions including hires, transfers, job changes, manager changes, exits and employment‑data updates.
• Validate approvals, effective dates, employee data fields and downstream payroll or reporting impact before execution.
• Maintain accurate lifecycle cases, audit trails, evidence and closure notes in the HR helpdesk system.
• Coordinate with HRBPs, payroll, reporting and sending‑side process owners to resolve missing or conflicting inputs.
• Support shadowing and reverse‑shadowing during knowledge transfer and provide process playback to confirm operational readiness.
• Identify recurring defects, delayed approvals and avoidable employee queries, and recommend process or knowledge‑base improvements.
• Triage employee and manager HR cases, verify required information, and assign the correct category, priority, urgency and ownership.
• Resolve in‑scope HR cases within agreed service levels using approved policies, process guides, decision trees and knowledge articles.
• Maintain complete case notes, attachments, customer communications, status updates, actions taken and closure rationale for audit readiness.
• Perform permitted employee‑profile lookups in Workday or a comparable HCM platform to validate information and support case resolution.
• Route complex, sensitive or out‑of‑scope cases to Tier 2, HR Advisory, Payroll, Benefits, Talent Acquisition or other specialist teams with a clear summary, relevant facts and recommended next step.
• Follow up with employees, managers and dependent teams to obtain missing information, communicate progress and support timely closure.
• Monitor assigned queues, case ageing, pending actions and SLA performance, and elevate service risks through defined channels.
• Apply data privacy, identity‑verification and confidential‑information handling requirements throughout the case lifecycle.
• Identify repeat queries, case trends, process gaps and knowledge gaps, and share observations for service‑quality and knowledge‑base improvements.
• Support case calibration, quality reviews, knowledge transfer, process shadowing and reverse‑shadowing to maintain consistency resolution standards.

Connaissances

HR operations

Data privacy

Formation

Bachelor of Business Administration

Master of Business Administration

PG Diploma in Human Resource Management

Outils

Workday HCM

SAP SuccessFactors

ServiceNow HRSD

Description du poste

Consultant - PAS WKFA - National - CNS - PC - WORKFORCE ADVISORY - Bangalore

Requisition Id: 1745685 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

Opportunity

Consultant-National-PAS WKFA-CNS - PC - WORKFORCE ADVISORY - Bangalore

National

National comprises of sector agnostic teams working across industries for a well rounded experience.

CNS - PC - WORKFORCE ADVISORY

At EY, People Consulting professionals help clients' in strategically aligning their people agenda with broader business goals. By placing Humans@Center of the transformation journey, we help organizations drive sustainable change through the power of their workforce.

Organization and Workforce Transformation

Integrated approach to align business and workforce strategies with current and future operating models by applying capabilities such as scenario modelling, org design, workforce planning & analytics as well as talent strategy, leveraging our proprietary, award-winning EY Organization & Talent Hub.

Change Experience & Learning

Working with clients to define the new Workforce Experience including New Ways of Working (Agile, Design Thinking, Digital, Problem Solving, Collaboration) as well as accelerated adoption through our digitally-enabled Change Experience tracked via Change Insights and Digital Learning via our EY Noggin Labs platform.

Purpose, Culture and Leadership

Align leadership and cultural programs with clients’ business strategy, purpose and operating model, adapting to the changing needs of their customers and building modern leadership and talent capabilities to drive efficiency and innovation.

HR Transformation, Systems and Rewards

Re-imagining and digitizing the HR function, including HR strategy, HR service delivery model, HR cloud technology as well as transforming employee policies and rewards to align with business and individual objectives.

Responsibilities

• Own end-to-end employee lifecycle transactions including hires, transfers, job changes, manager changes, exits and employment‑data updates.
• Validate approvals, effective dates, employee data fields and downstream payroll or reporting impact before execution.
• Maintain accurate lifecycle cases, audit trails, evidence and closure notes in the HR helpdesk system.
• Coordinate with HRBPs, payroll, reporting and sending‑side process owners to resolve missing or conflicting inputs.
• Support shadowing and reverse‑shadowing during knowledge transfer and provide process playback to confirm operational readiness.
• Identify recurring defects, delayed approvals and avoidable employee queries, and recommend process or knowledge‑base improvements.
• Triage employee and manager HR cases, verify required information, and assign the correct category, priority, urgency and ownership.
• Resolve in‑scope HR cases within agreed service levels using approved policies, process guides, decision trees and knowledge articles.
• Maintain complete case notes, attachments, customer communications, status updates, actions taken and closure rationale for audit readiness.
• Perform permitted employee‑profile lookups in Workday or a comparable HCM platform to validate information and support case resolution.
• Route complex, sensitive or out‑of‑scope cases to Tier 2, HR Advisory, Payroll, Benefits, Talent Acquisition or other specialist teams with a clear summary, relevant facts and recommended next step.
• Follow up with employees, managers and dependent teams to obtain missing information, communicate progress and support timely closure.
• Monitor assigned queues, case ageing, pending actions and SLA performance, and elevate service risks through defined channels.
• Apply data privacy, identity‑verification and confidential‑information handling requirements throughout the case lifecycle.
• Identify repeat queries, case trends, process gaps and knowledge gaps, and share observations for service‑quality and knowledge‑base improvements.
• Support case calibration, quality reviews, knowledge transfer, process shadowing and reverse‑shadowing to maintain consistency resolution standards.

Competencies

• Strong HR operations mindset with ability to balance employee experience, policy adherence and service controls
• High attention to detail, data accuracy and documentation discipline for audit‑ready execution.
• Clear written communication, professional stakeholder follow‑through and ability to manage global hand‑offs.
• Comfortable operating in a GCC or shared services model with SLAs, queues, escalations and governance reviews
• Ability to learn process nuances during knowledge transfer, ask structured questions and convert knowledge into
• Sound judgement in handling confidential employee information and escalating sensitive matters appropriately.

Tools and Tech

Tools and Tech Workday HCM / SAP SuccessFactors Employee Central; ServiceNow HRSD; policy knowledge base; reporting dashboards MUST have 3-5 years of experience is mandatory, with hands‑on experience in employee lifecycle management within HR operations, GCC, GBS or shared services; working knowledge of HR ticketing, case documentation, SLA management and employee‑data confidentiality; ability to use HR systems and process documentation to execute employee lifecycle transactions or resolve employee queries; Workday HCM or SAP SuccessFactors exposure for employee‑data lookup, transactions, reporting or process validation; ServiceNow HRSD or comparable helpdesk / case management workflow experience; strong business English and ability to support global stakeholders. NICE to have Pharma, life sciences, GCC or regulated‑industry HR operations experience; exposure to BOT, transition or knowledge‑transfer environments; experience with process documentation, knowledge‑base governance, dashboards, root‑cause analysis or continuous improvement; awareness of data privacy, GDPR, HR compliance and audit‑support requirements.

Skills and attributes

To qualify for the role you must have Qualification Bachelor of Business Administration Master of Business Administration PG Diploma in Human Resource Management Experience HR shared services 3-5 yrs

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market‑leading growth over competitors. Our people work side‑by‑side with market‑leading entrepreneurs, game‑changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, opportunities.

Inclusive Employer Statement

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.