People Consulting-HRT SSC-Sr Professional

EY; Pune District; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

EY is seeking a seasoned HR Transformation professional to deliver large-scale programs across HR Shared Services and GBS. You will help clients assess, design and implement future-ready HR service delivery models, working with global teams and senior stakeholders to drive transformation roadmaps.

The role involves leading workstreams, redesigning operating models, and enabling digital HR, automation and AI-enabled delivery initiatives while mentoring junior staff.

Qualifications

• 6-9 years of HR Transformation experience.
• Experience in HR Shared Services or GBS.
• Master's degree in HR or MBA/EMBA.
• Experience with HR operating models and governance.
• Knowledge of HR tech platforms.

Responsibilities

• Lead/work streams within HR Shared Services and Service Delivery Transformation engagements.
• Assess and redesign HR operating models, governance frameworks and service delivery structures.
• Support the design and implementation of SSC and GBS models.
• Drive process re-engineering and standardization across HR functions.
• Lead workshops, stakeholder interviews and requirements gathering.
• Develop service catalogs, governance frameworks, SLAs and KPI metrics.
• Support transition, migration and transformation programs.
• Conduct maturity assessments, benchmark studies and operating model evaluations.
• Develop executive-level presentations, recommendations and transformation roadmaps.
• Analyse metrics to identify improvement opportunities.
• Support digital HR, automation and AI-enabled service delivery initiatives.
• Coach and mentor junior team members and contribute to project delivery.

Skills

Consulting

Stakeholder management

Communication

Analytical thinking

Project delivery

Executive presentation

Team coaching

Education

Master's degree in HR or MBA

Tools

Workday

SAP SuccessFactors

Oracle HCM

PeopleSoft

Job description

Job Summary

At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

As part of EY GDS People Consulting, the HR Transformation (HRT) team helps organizations transform the way HR services are delivered through Shared Services Centers (SSC), Global Business Services (GBS), Target Operating Models (TOMs), digital HR and workforce transformation initiatives.

The successful candidate will play a key role in delivering large-scale HR Transformation programs by helping clients assess, design and implement future-ready HR service delivery models.

Your key responsibilities

• Lead/ support workstreams within HR Shared Services and Service Delivery Transformation engagements
• Assess and redesign HR operating models, governance frameworks and service delivery structures
• Support the design and implementation of Shared Services Centers (SSC) and Global Business Services (GBS) models
• Drive process re-engineering and standardization initiatives across HR functions
• Lead process discovery workshops, stakeholder interviews and requirements gathering activities
• Design service catalogues, governance frameworks, SLAs and KPI measurement structures
• Support transition, migration and transformation programs associated with SSC implementations
• Conduct maturity assessments, benchmark studies and operating model evaluations
• Develop executive-level presentations, recommendations and transformation roadmaps
• Analyze operational, workforce and service delivery metrics to identify improvement opportunities
• Support digital HR, automation and AI-enabled service delivery transformation initiatives
• Coach and mentor junior team members while contributing to overall project delivery
• Support proposal development, thought leadership and capability-building initiatives within the practice

Skills and attributes for success

• Strong consulting, stakeholder management and relationship-building skills
• Excellent communication, facilitation and presentation capabilities
• Strong analytical thinking and structured problem-solving skills
• Experience managing complex workstreams and multiple priorities
• Ability to work collaboratively with global teams and senior stakeholders
• Strong business writing and executive presentation skills
• Project and delivery management capabilities
• Ability to drive outcomes in a dynamic consulting environment

Ideally, youll also have

• Experience supporting HR Shared Services, GBS or Service Delivery Transformation programs
• Knowledge of HR Target Operating Models (TOM) and governance frameworks
• Exposure to HR operating model design and organization transformation initiatives
• Experience working with HR technology platforms such as Workday, SAP SuccessFactors or Oracle HCM
• Understanding of process improvement, automation and digital transformation methodologies
• Exposure to change management, transition and migration programs
• Interest in emerging HR technologies, analytics and AI-enabled service delivery

What we look for

• 6-9 years of experience preferably in HR Transformation, HR Shared Services, Service Delivery Transformation, GBS or HR Consulting domain.
• Minimum 2 years of experience in managing HR Transformation projects across 1 or more of the following areas: HR Tech implementation, process re-engineering, operating model redesign, HR SSC implementation, etc.
• Master's degree in HR or similar full-time MBA/EMBA
• Experience supporting HR Transformation, Shared Services or Target Operating Model (TOM) initiatives
• Strong understanding of HR operating models, governance structures and service delivery frameworks
• Experience in process re-engineering, service catalogue design and SLA/KPI framework development
• Strong understanding of one or more HCM systems - Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, etc.