HR Specialist - Operations

EG A/S; Mangaluru; On-site; INR 650,000 - 1,000,000; Full time

Benefits offered by this job

EG Academy

LinkedIn Learning

Mentorship

Continuous feedback

Job summary

EG is seeking an HR Operations Specialist for our Mangalore, India office. You will manage end-to-end HR processes, handle service requests via ServiceNow, and support international HR activities across borders.

With 3–5 years in core HR operations, you will ensure data integrity, generate routine HR reports, and contribute to a culture of confidentiality and service excellence in a global team.

Qualifications

• 3-5 years of experience in core HR operations.
• Fluent in written and spoken English and comfortable communicating internationally.
• Experience with global HR operations and stakeholders.
• Experience with HRMS tools such as Talentsoft, Workday, Oracle.
• Proficiency in Excel and Word.
• Experience in employee lifecycle management.
• Ability to adapt to changing processes and technologies.

Responsibilities

• Case management and support for global HR inquiries via ServiceNow.
• Handle employee lifecycle transactions like onboarding and offboarding.
• Create and issue HR documents and maintain records.
• Support visa processes and engagement activities for India-based employees.
• Data management, audits, and reporting for HRBPs and payroll.
• Coordinate learning management activities and track training records.

Skills

HR operations

English proficiency

Global collaboration

Employee lifecycle management

Adaptability

Tools

Talentsoft

Workday

Oracle

Microsoft Excel

Microsoft Word

Job description

About EG:

At EG, we build software that makes a difference.

Our industry-specific software helps people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security. We are a thriving global workforce of 3000+ employees, with a 800+ strong team based in Mangaluru, India.

If you are ambitious, curious, and take pride in ownership, you will thrive here. You will be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

About the team: We manage end-to-end HR operational tasks globally, with our offices spanning across Europe and India. Our responsibilities cover all internal HR transactions within the organization, ensuring smooth execution and compliance across various processes, contributing significantly to the organization's efficiency and maintaining compliance.

We are looking for a HR Specialist with 3 to 5 years of experience to be based at our Mangalore office in India and to be part of our growth story.

As aHR Operations Specialist, you will play a key role in supporting the end-to-end employee lifecycle processes across multiple countries. You will manage HR transactions and service requests through ServiceNow, maintain data accuracy in HR systems, and provide timely and compliant support to employees and managers. This role requires a strong focus on operational excellence, confidentiality, and a service-oriented mindset.

Responsibilities:

• Case Management & Support: Respond to global HR inquiries from employees and managers via ServiceNow. Monitor and manage service ticket queues and ensure timely resolution of cases

• Employee Lifecycle Transactions: Handle pre-boarding formalities, onboarding, offboarding, job changes, and transfers. Maintain employee files (virtual and hardcopy) and track pending documents. Coordinate induction sessions for new joiners and interns. Enter, validate, or approve employee data updates in the HR system.

• HR Documentation & Compliance: Create and issue legal and official employee documents such as offer letters, employment certificates, NDAs, and other formal communications. Maintain proper documentation and ensure secure archiving of employee records.

• Employee Support & Engagement Administration: Conduct background and ex-employment verification checks, process joining bonuses, and maintain the employee referral tracker. Support VF2 visa applications for India-based employees travelling to Denmark, and assist with engagement activities such as onboarding kits and recognition programs.

• Data Management & Reporting: Perform regular audits and data quality checks to ensure system accuracy and compliance. Prepare routine HR reports (e.g. joiner/leaver lists, recruitment trackers) for HRBPs and payroll. Proactively resolve discrepancies and improve data integrity across systems.

• Learning Management system: Assist in the coordination and system updates of training and development program. Ensure employee learning records are accurately reflected and reported.

Must have Skills and Experience:

• 3-5 years of experience in core HR operations.

• Working proficiency in written and spoken English, comfortable communicating with colleagues across countries.

• Experience interacting with global stakeholders and supporting international HR operations.

• Exposure to or hands-on experience with HRMS tools such as Talentsoft, Workday, Oracle, or similar.

• Proficiency in Microsoft Excel and Word.

• Experience in employee lifecycle management.

• Ability to adapt quickly to changing processes and technologies.

Good to Have:

• Familiarity with ServiceNow or a similar case/ticketing system.

• Experience creating or maintaining HR process documentation.

• Familiarity with generating HR reports (e.g., headcount, attrition).

• Knowledge of HR legal and compliance requirements.

• Exposure to internal and external HR audits.

What you can expect from us:

• Real ownership - Responsibility from day one, freedom to shape your role.

• Continuous growth - Space, support and opportunities to take on new challenges.

• Collaborative culture - Global team rooted in Nordic values.

• Learning & Development - Access to EG Academy, LinkedIn Learning, mentorship, and continuous feedback.

Our Values:

• Lead the Industry - We bring deep industry expertise and help our customers lead their industry

• Make it Happen - We take ownership, move fast and deliver real impact

• Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.

Join us in creating software that works for people, not software that makes people work

Curious what it's really like to work at EG?

Explore life at EG, meet some of your future colleagues, and see our values in action: Working at EG