HR Solutions Services Associate I

Conduent; Ernakulam; On-site; INR 250,000 - 450,000; Full time

Job summary

Conduent in India (Kerala) invites applications for an entry-level position focused on data organization, customer inquiries, and process adherence within a call center setup.

You will respond to enrollment inquiries, document interactions in the case management system, and follow established procedures under close supervision to deliver reliable service to clients. You will participate in monitoring metrics and strive to resolve issues promptly, ensuring compliance with policies.

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.
• Ability to perform in an analytical and operational process.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.

Responsibilities

• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.

Skills

Analytical thinking

Data entry

Communication skills

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.


• Performs tasks based on established procedures.


• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Ability to perform in an analytical and operational process.


• Entry-level position with limited requirements for licenses, training, and certifications.


• Applies experience and skills to complete assigned work.


• Works within established procedures and practices.


• Works with a close degree of supervision.

Functional Knowledge

• Basic skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports in the achievement of company goals by understanding how teams integrate for the best outcome.


• Impacts a team through quality of the services and information provided.


• Follows standardized procedures and practices and receives close supervision and guidance.


• For consistency, methods and tasks are described in detail.

Leadership

• Has no supervisory responsibilities.

Problem Solving

• Ability to problem solve, self-guided.


• Evaluates issues and solutions to provide the best outcome for the client and end-users.


• Has limited opportunity to exercise discretion.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Responds to open enrollment inquiries.


• Completes transaction(s) related to the customerinquiry.


• Documents call by creating detailed notes in the case management system.


• Completes callbacks in a timely manner and escalating as appropriate.


• Adheres to call center metrics and guidelines within established procedures.


• Performs other duties as assigned.


• Complies with all policies and standards.