Benefits Administration Services Associate I

Conduent; Ernakulam; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading services firm in Ernakulam, India, is looking for a Benefits Administration Services Associate I. This entry-level position involves responding to client inquiries, completing transactions, and maintaining documentation in the case management system. Candidates should possess problem-solving skills and the ability to work under supervision. This position offers an excellent opportunity for those starting their career in administrative support and customer service.

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.
• Ability to problem solve and evaluate issues to provide solutions.

Responsibilities

• Responds to open enrollment inquiries.
• Completes transactions related to customer inquiries.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.

Job description

Benefits Administration Services Associate I

Job Description

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.

Functional Knowledge

• Basic skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
• Impacts a team through quality of the services and information provided.
• Follows standardized procedures and practices and receives close supervision and guidance.
• For consistency, methods and tasks are described in detail.

Leadership

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.
• Has limited opportunity to exercise discretion.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer’s inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.