Sr Specialist Employee Services

Applied Materials; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Applied Materials in Bengaluru seeks an experienced HR Shared Services professional to provide first-line HR support to employees, managers, and HR colleagues. You will resolve operational queries and manage requests via case management tools.

You will work with HR Centers of Excellence and partners, maintain confidentiality, and drive service quality with process improvements. 5–7 years of HR operations experience and proficiency with ServiceNow, Workday, and Excel are required.

Qualifications

• Experience in HR operations and service delivery.
• Proficient in ServiceNow case management and Workday ERP.
• Strong analytical and reporting skills.

Responsibilities

• Resolve HR operational queries from managers, employees and HR colleagues within SLA.
• Monitor and handle employee requests through case management tools and HR calls.
• Drive continuous improvements by collecting feedback and implementing solutions.
• Conduct quality checks and keep training documents updated for business continuity.
• Provide informal guidance and support to team members.
• Interface with HR Centers of Excellence and other departments to resolve/escalate requests.

Skills

HR operations

ServiceNow

Workday

Advanced Excel

Customer orientation

Problem solving

Tools

ServiceNow

Workday

Excel

Job description

This position is an integral part of the HR Shared Services Team providing regional/global support as first line HR support for employees, managers, and HR colleagues.

Key Responsibilities and Deliverables

• Resolve HR operational queries from managers, employees, and HR colleagues within the agreed upon service levels.
• Monitors & handles employee requests through case & knowledge management tool, emails, drop ins and HR calls throughout the day, ensuring professional and quality outcomes.
• Focused on Continuous Improvements - solicit regular feedback and proactively recommend and implement solutions to ensure processes and service levels meet and exceed expectations.
• Conducts Quality Checks ensures documents for training and process execution are updated, readily accessible, and supports business continuity
• Provide informal guidance and support to team members.
• Provides policy and process support: Serves as an interface to the HR Centers of Excellence (like Staffing, Learning, Benefits etc.), HR Business Partners and non-HR functional departments (like IT, Facilities, Security etc.) to appropriately and effectively resolve/escalate/facilitate resolution of requests.
• Maintains team professionalism in confidentiality, integrity, and company data protection.
• Possesses strong problem-solving abilities and can work effectively with minimal supervision.

Skills, Knowledge, Experience

• Problem Solving in context to HR Operational issues knowledge and experience in HR operational programs/activities, resourceful and innovative, resilient
• System and Tools In-depth knowledge and experience in ServiceNow (Case management tool) and Workday (ERP System) or a comparable HR Tool/System.
• Advanced excel skills to provide reporting, analytics, and performance dashboards
• Experience: 5 to 7 years

Performance Behaviors

• Integrity maintaining confidentiality
• Professional Skills Strong Customer Orientation, Problem Solving, Communication, Learning Agility

Location

Bangalore, India.

Company Overview

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future. .