HR Service Delivery Senior Manager

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Accenture is seeking a Payroll Senior Manager in Mumbai to lead payroll operations for airline/aviation clients. You will oversee end-to-end payroll processing, ensure service quality and manage client stakeholders, while leveraging ADP, Workday, SAP Kronos and SuccessFactors experience.

The role requires 16 to 25 years of experience in payroll, strong MS Excel skills, and a focus on operational excellence. Certification in payroll is a plus, and flexibility for shifts is expected.

Qualifications

• In-depth payroll experience for airline/aviation clients.
• Experience managing teams and client stakeholders.
• End-to-end APAC payroll processing including PAYG withholding and leave accruals.
• Graduate in any discipline.

Responsibilities

• Participate in establishment and development of operations leveraging payroll outsourcing experience.
• Ensure delivery of service quality, productivity and efficiency.
• Initiate design and implement business process improvements.
• Maintain relationships with client team leads and management.
• Act as subject matter expert on payroll processes and controls.
• Adhere to data protection criteria and shift timing requirements.
• Provide solutions to complex payroll-related problems.

Skills

Payroll processing

Team management

MS Excel

Operational excellence

Payroll controls

Education

Graduate

Tools

ADP

Workday

SAP Kronos

SuccessFactors

Job description

Skill required: Payroll - Payroll Process Design Designation: HR Service Delivery Senior Manager Qualifications:Any Graduation Years of Experience:16 to 25 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Payroll Manager will be accountable for the operation and delivery of Payroll services to the client. The position ensures quality of service is maintained, client targets are met and day to day people management.
• Payroll certification would be an advantage
• Strong MS Office and Excel skills
• Proficient in Operational Excellence Practices
• Should have a good understanding of Payroll Controls and Checks to ensure payroll is 100 percent accurate including reconciliation of previous month versus current month payroll results and variances with reasons zero or negative net pay reports and reasons duplicate payment reports input versus output checks and related controls
• Knowledge of ADP Workday SAP Kronos and SuccessFactors

What are we looking for?

• Relevant years of in depth experience and knowledge in Payroll for Airline Aviation clients
• Relevant years of experience managing teams and client key stakeholders
• Strong practical experience managing end to end APAC payroll processing including
  • PAYG withholding
  • Superannuation including SuperStream compliance
  • Leave accruals and termination payments
• Graduate in any discipline

Roles and Responsibilities:

• Participate in the establishment and development of the operation leveraging previous Payroll outsourcing experience to provide a differentiated service to the client
• Ensure delivery of non commercial aspects of the outsourcing agreement as well as standards of service relating to quality effectiveness productivity efficiency and related measures
• Initiate design and implement business process excellence improvements
• Demonstrate and seek to deepen awareness of business industry issues and drivers
• Make decisions to improve the operation of the assigned service line and contribute to the advancement of the client and Accenture business
• Provide solutions to complex business problems within the service line
• Establish and maintain key relationships with the client team leads and client management
• Act as a subject matter expert
• Understand and adhere to Data Protection Criteria
• Must be flexible with respect to shift timings

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture