Delivery Lead Manager

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Accenture in Bengaluru is seeking a senior Delivery Lead Manager with 13–18 years’ experience in US/Canada payroll. You will drive end-to-end payroll design, transformation programs, and global localization efforts for major clients, coordinating with cross-functional teams and vendors.

The role requires strong client engagement, process optimization, and a proven track record in delivering Payroll solutions under tight deadlines across time zones.

Qualifications

• Graduate with strong experience in global payroll consulting and delivery.
• 13–18 years in US/Canada payroll consulting and solution delivery.
• Experience in end-to-end payroll processes and regulatory requirements.

Responsibilities

• Advise on future state payroll organization design and target operating model.
• Lead payroll transformation initiatives and process reengineering.
• Coordinate across global design and localization workshops.
• Provide input on payroll system enablement and automation opportunities.
• Manage client interactions and ensure timely delivery with quality outcomes.

Skills

Payroll design

Delivery leadership

US payroll

Canada payroll

Client engagement

Education

Graduation

Tools

Payroll software experience

Job description

Skill required: Payroll - Payroll Process Design Designation: Delivery Lead Manager Qualifications:Any Graduation Years of Experience:13 to 18 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Human Resource postgraduates/graduates with relevant consulting, solutions, and delivery experience with a sound knowledge of end-to-end global or US and Canada Payroll including, - Active Payroll Processing - Pension Payroll Processing - Mobility Payroll Processing - Allocation of Time (Positive & Negative Payroll) - Short Term Business Traveler - Overpayment Recovery - Remittance/Statutory Payments - Statutory Reporting - General Reporting - Garnishments - Tax Data Setup and Deductions - YE Govt Tax Reporting (90,000 W-2’s, 85000 – 1095s, 3800, T4, CRA, MRQ etc) - Tax Notices - Tax Registration - Audit Management - Workers Comp Reporting - Time & Attendance - Leave Accrual Management - Time Tracking Vouchering - Leave Policy Management - Record of Employment Reporting Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior US/Canada Payroll Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.

What are we looking for?

• Graduation in Human Resources (Preferably master’s in human resources)
• Minimum 12+ years of experience in US/Canada Payroll consulting, solution, and delivery
• Strong customer engagement skills
• Global exposure know-how of different cultures
• End to End knowledge of HR function
• Good analytical and problem-solving skills and ability to handle difficult client interactions
• Travel readiness and flexibility to work in different time zones
• Payroll and HR certifications highly preferred (FPC, CPP)

1. Minimum 12+ years of experience in US/Canada Payroll consulting, solution, and delivery
2. Strong customer engagement skills
3. Global exposure know-how of different cultures
4. End to End knowledge of HR function
5. Good analytical and problem-solving skills and ability to handle difficult client interactions
6. Travel readiness and flexibility to work in different time zones
7. Payroll and HR certifications highly preferred (FPC, CPP)

1. US/Canada Payroll Transformation
2. US/Canada Payroll Consulting
3. Payroll Technology Consulting
4. Payroll Operations Experience
5. Vendor/Supplier Management
6. Professional Qualities
7. Good oral and written communication skills
8. Ability to identify and effectively use resources
9. Excellent customer service skills
10. Operational Excellence skills

Adaptable and flexible, problem solving skills, Agility for quick learning, written and verbal communication

Roles and Responsibilities:

Key Responsibilities:

• Advise & consult clients on future state Payroll organization design and target operating model
• Lead key strategic initiatives, driving Payroll Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations
• Provide end to end process expertise input to the process team’s (BI) during global design preparation & localization workshops
• Participate in the global & localization sessions and provide leading practice input in administering local processes
• Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles
• Provide input into the technology enablement (Payroll System) and assist in identifying automation opportunities and address process administration gaps
• Provide input, where needed on service delivery components needed for policy harmonization
• Participate in global design authority discussions and provide input to any service delivery components
• Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation
• Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation
• Lead the training and service rehearsal activities & train BPO process SMEs
• Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps
• Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs
• Ideate, test, and develop potential Analytics opportunities enabling creation of Client business value
• Provide ongoing coaching to PMEs and the BPO process teams
• Design customized Payroll solutions & lead client workshops – solution presentation and solution orals
• Extensive experience working across multiple 3rd party vendors/suppliers/carriers
• Exposure to regulatory reporting, laws, and country legislations
• Creating end to end Payroll outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution
• Work closely with transitions and Change management teams to ensure smooth transition of Payroll processes/activities to Accenture
• Program lead and project manage Payroll Consulting projects align resources for the project and ensure successful delivery and outcomes of the project
• Support/work with diverse, multi-cultural global teams to create HRO (Payroll) solutions for clients
• Lead Hypercare and other Governance meetings for respective domains

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture