HR Partner - Employee Experience and Retention

Kotak Mahindra Bank Limited; Gokul; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Limited seeks a Partner HR Colleague Experience for SUPPORT SERVICES-HR Colleague Experience to drive workforce stability, retention initiatives, and employee engagement across assigned units. The role emphasizes internal mobility, succession planning, and timely performance processes in a dynamic banking environment.

Responsibilities include conducting field connect sessions, driving engagement programs, and partnering with leaders to improve the Employee Net Promoter Score

Responsibilities

• Workforce Stability & Retention: Track and drive retention initiatives to reduce attrition and improve retention across units.
• Career Mobility & Growth: Facilitate internal mobility and succession planning with leaders to build talent pipelines.
• Colleague Experience & Engagement: Act as ambassador for employee experience, drive engagement initiatives and measure eNPS.
• Employee Connect & Stakeholder Management: Maintain regular touchpoints with employees and leaders to address concerns.
• Diversity & Inclusion: Support diverse hiring and inclusive workplace practices across the organization.
• Performance Management (PRAISE): Manage goal setting, reviews, and governance of performance cycles.
• Risk & Compliance: Ensure adherence to people-related governance and regulatory requirements.
• Strategic Projects: Lead HR and employee experience projects and present insights to leadership.

Job description

Partner HR Colleague Experience-SUPPORT SERVICES-HR Colleague Experience

Key Responsibilities

• Workforce Stability & Retention Track and drive workforce stability initiatives to reduce attrition and improve retention across assigned business units. Analyze attrition trends and identify key drivers impacting employee turnover. Design and implement targeted retention interventions for critical talent and key roles. Monitor workforce health indicators and recommend corrective actions.
• Career Mobility & Growth Facilitate internal career mobility initiatives and support IJP programs. Enable career development discussions and succession planning initiatives. Partner with business leaders to identify talent pipelines and growth opportunities for employees. Promote a culture of continuous learning and career progression.
• Colleague Experience & Engagement Act as the ambassador for employee experience initiatives across business units. Conduct regular branch visits and employee connect sessions to gather field insights. Drive employee engagement initiatives, townhalls, recognition programs, and reward & recognition activities. Ensure closure of employee feedback mechanisms, including PTM actions and engagement surveys. Monitor and improve Employee Net Promoter Score (eNPS).
• Employee Connect & Stakeholder Management Conduct regular employee interactions through structured touchpoints including Meet-5, 30-60-90 day connects, and leadership interactions. Build strong relationships with employees and business leaders to drive people-centric outcomes. Escalate and address employee concerns proactively.
• Diversity & Inclusion Support implementation of diversity hiring and inclusion initiatives. Monitor diversity metrics, retention, and engagement of diverse talent segments. Partner with businesses to foster an inclusive workplace culture.
• Performance Management (PRAISE) Drive goal setting, goal updation, and performance review processes. Ensure timely completion and closure of performance cycles. Support managers and employees in effective performance discussions. Monitor adherence to performance management timelines and governance.
• Risk & Compliance Ensure adherence to people-related governance frameworks and compliance requirements. Drive staff rotation and mandatory leave compliance across business units. Support audit, risk, and regulatory requirements related to workforce management.
• Strategic Projects Lead and support strategic HR and employee experience projects. Drive transformation initiatives aimed at improving employee satisfaction and organizational effectiveness. Track project outcomes and present insights to leadership teams.