HR Operations Team Lead - CB

ABB; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

ABB in Bengaluru, India is seeking a Senior C&B Operations Lead to manage compensation and benefits for cluster countries, ensuring accurate rewards execution and strong data integrity.

You will own the Annual Incentive Plan (AIP), oversee benchmarking and pay reviews, and partner with HRBPs, Finance, and Payroll to deliver compliant, solid C&B services across regions. The role requires strategic thinking, leadership, and deep HR systems experience.

Qualifications

• Bachelor's or Master's degree in HR, Administration, or related field.
• 7–10 years of experience in Compensation and Performance.
• Excellent written and verbal communication, strong analytical and strategic thinking.
• Advanced Excel and MS Office skills.
• Proven team leadership and delegation abilities.
• Strong customer-service orientation and collaboration.

Responsibilities

• Lead end-to-end C&B operations for cluster countries.
• Oversee salary benchmarking, pay reviews, and market data analysis.
• Own the Annual Incentive Plan (AIP) process end-to-end.
• Manage team, performance reviews, and development.
• Ensure compliance with local laws, GDPR, and ABB controls.
• Collaborate with HRBPs, Finance, and Payroll across clusters.
• Leverage Workday, SAP, and ServiceNow to optimize workflows.

Skills

Communication skills

Analytical abilities

Excel

MS Office

Team handling

Customer service orientation

Education

Bachelor's or Master's degree in HR/Administration

Tools

Workday

SAP

ServiceNow

Job description

Job Description:

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to: HR Delivery Manager

Compensation & Benefits Operations - Cluster Countries

• Lead and manage end-to-end C&B operations for assigned cluster countries, ensuring timely and accurate execution of all rewards transactions.
• Oversee salary benchmarking, pay review cycles, merit increase processing, and market data analysis for cluster geographies.
• Ensure country-specific compensation structures and benefit programmes are maintained and aligned with global ABB policy.
• Manage benefits enrolment, renewals, vendor coordination, and employee queries related to health, wellness, retirement, and other benefit plans.
• Partner with local HRBPs and country HR teams to address C&B escalations, exceptions, and complex cases.
• Maintain data integrity in HR systems (Workday / SAP) for all compensation and benefits records across cluster countries.

Annual Incentive Plan (AIP) Process Management

• Own and drive the Annual Incentive Plan (AIP) process end-to-end for Global: from target setting, mid-year review, year-end calculation to payout processing.
• Coordinate with P&R, HRBPs, and Business Leaders to ensure accurate AIP eligibility lists, payout calculations, and exception management.
• Manage AIP communication and employee-facing documentation in coordination with HR Front Office and COE.
• Ensure all AIP activities comply with ABB global guidelines, local labour laws, and audit requirements. Perform quality checks and reconciliation of AIP data before final payroll submission.
• Track AIP timelines, identify risks, and proactively elevate issues to the Hub Delivery Manager.

Team Leadership & Performance Management

• Lead a team of C&B specialists; manage work allocation, capacity planning, and business continuity. Conduct regular performance reviews, one-on-ones, and development conversations. Coach and mentor team members to build technical C&B capability and process expertise.
• Foster a high-performance, customer-centric, and collaborative team culture.
• Handle escalations with composure and resolve complex issues in a timely manner.

Compliance & Regulatory Adherence

• Ensure all C&B operations comply with local labour laws, statutory regulations, GDPR, and ABB internal controls across cluster countries.
• Support internal and external audits by providing accurate documentation and evidence.
• Monitor regulatory changes impacting compensation and benefits in cluster geographies and implement required updates.

Stakeholder Engagement & Customer Experience

• Build strong partnerships with HRBPs, COEs, Finance, and Payroll teams across cluster countries.
• Proactively manage stakeholder communication on C&B matters, process timelines, and issue resolution.
• Analyse customer satisfaction feedback and drive continuous improvement in C&B service delivery.
• Serve as the primary point of contact for all C&B-related escalations from cluster country stakeholders.

Operational Optimization & Innovation

• Continuously review C&B processes to identify inefficiencies and implement improvements.
• Leverage HR technology (Workday, SAP, ServiceNow) to automate and streamline C&B workflows.
• Support global HR initiatives such as total rewards redesign, policy harmonisation, and M&A activities.
• Explore AI-enabled tools and analytics to enhance C&B reporting, benchmarking, and decision support.

Qualification for the role

• Bachelor’s or master’s degree in human resources, Administration, or other relevant fields
• Must have 7 to 10 years of experience in the Compensation and Performance function Should possess excellent written and verbal communication skills, strong analytical abilities and strategic thinking.
• Excellent user knowledge of Microsoft Office and Excel skills and other analytic tools and techniques is a must
• Must have team handling and delegation skills and the ability to create a learning atmosphere among team members
• Strong Customer service orientation and collaborative and conflict-resolving skills is an added advantage

More About Us

In ABB HR our mission is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career growth. Our goal is to be an employer of choice and deliver excellent experiences throughout the employee lifecycle. We value people from different backgrounds.

We welcome people from all backgrounds and experiences.

We value people from different backgrounds.