HR Global Services Advisor

HP; Chennai; On-site; INR 600,000 - 950,000; Full time

Job summary

HP in Chennai seeks an HR Global Services Advisor to support onboarding, data management, and compliance, driving service enhancements across HR operations.

You will oversee HR system transactions, maintain data accuracy, and collaborate with Payroll, Legal, Benefits, and Country HR teams to deliver a cohesive HR experience for employees.

Qualifications

• Four-year Degree in Human Resources, Business Administration, or related discipline.
• Typically 0–2 years of work experience, preferably in customer service or related field.

Responsibilities

• Assists and processes HR activities such as onboarding, data changes, leave of absence, compensation, benefits, termination of employment.
• Creates and updates knowledge base articles and manages myHR-related queries.
• Manages employee records and supports audits, government surveys, and reporting.
• Initiates, reviews, and approves HR system transactions.
• Advises on improving HR shared service operations by tracking trends of inquiries.
• Monitors team interactions and provides coaching to optimize efficiency and experience.
• Maintains organizational standards for ethical business practices and professional image.
• Supports process improvements and ad hoc projects for shared services.
• Supports Payroll, Legal, Benefits, and Country HR teams in sourcing information and producing documents.
• Maintains collaboration with related HR partners to ensure synchronized HR operations.

Skills

Agile Methodology

Auditing

Automation

Business Process

Business Requirements

Computer Science

Dashboard

Data Analysis

Data Integrity

Finance

Human Capital

HRIS

People Analytics

Power BI

Process Improvement

Project Management

SQL

Tableau

Workday

Workflow Management

Education

Bachelor's degree in Human Resources/Business Administration

SHRM-CP

PHR/SHPR

Tools

HRIS

Power BI

SQL

Tableau

Workday

Job description

HR Global Services Advisor

Job Summary

This role is responsible for supporting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role oversees HR system transactions, optimizes team interactions, and collaborates for synchronized HR operations. The role supports various HR teams, maintains ethical standards, and contributes to process improvements and projects, ensuring a cohesive HR experience for employees.

Responsibilities

• Assists and processes HR activities such as pre-hire checks, hiring in HR system, new-hire pre-onboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc.
• Creates and updates knowledge database articles and manages myHR-related queries.
• Manages employee records (including electronic files and ensures information is accurate and up-to-date) and supports audits, government surveys, and reporting.
• Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures.
• Advises on improving HR shared service operations by tracking trends of incoming inquiries to identify and resolve issues, and support continuous improvement.
• Monitors team interactions with service requestors (employees or management) and provides coaching to optimize efficiency and employee/manager experience.
• Maintains organization's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Supports the leaders of shared services with process improvements and controls, implementing change, taking ownership of ongoing and other ad hoc projects.
• Supports Payroll, Legal, Benefits, and Country HR teams in sourcing information and producing employee documents.
• Maintains close collaboration with related HR partners/generalists to ensure employees are experiencing a synchronized HR organization.

Education & Experience (Recommended)

• Four-year Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in customer service, or a related field.

Preferred Certifications

• Society for Human Resource Management-Certified Professional (SHRM-CP)
• Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)

Knowledge & Skills

• Agile Methodology
• Auditing
• Automation
• Business Process
• Business Requirements
• Computer Science
• Dashboard
• Data Analysis
• Data Integrity
• Finance
• Human Capital
• Human Resources Information System (HRIS)
• People Analytics
• Power BI
• Process Improvement
• Project Management
• SQL (Programming Language)
• Tableau (Business Intelligence Software)
• Workday (Software)
• Workflow Management

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity

• Learns to apply basic theories and concepts to work tasks.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Human Resources

Schedule

Full time

Shift

No shift premium (India)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal".