HR Delivery Offboarding Ops Sup Analyst 2

CITI; Mumbai; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Citigroup Inc. in Mumbai, India, is seeking a HR Delivery Offboarding Ops Sup Analyst 2 for a hybrid role. You will provide HR operations support focused on employee offboarding, records management, and coordination with HR Partnership & Delivery teams to ensure smooth transitions.

The role requires 2–3 years of HR experience, strong communication skills, and the ability to work under pressure while coordinating with payroll, benefits, and in-country HR teams.

Qualifications

• 2–3 years of HR experience.
• Experience with employee life cycle and offboarding preferred.
• Knowledge of US/Europe employment laws preferred.
• Proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Flexible to work various shifts.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquiries.
• Execute work assigned, including annual regulatory reviews and change requests.
• Serve as liaison to business for work assignments by asking fact-finding questions and seeking content approvals.
• Conduct needs assessment and update content or develop content-related solutions.
• Research and seek solutions to inquiries on help content and policy changes.
• Monitor work progression to ensure timely completion.
• Ensure consistent application of team process controls.
• Fulfilling stakeholders' needs while delivering an exceptional client experience.

Skills

HR operations

Offboarding

Communication

Time management

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi's Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We're currently looking for a high caliber professional to join our team as HR Delivery Offboarding Ops Sup Analyst 2, - Hybrid based in Mumbai, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The HR Ops Sup Analyst 2 is an intermediate level position responsible for providing HR operations support services, including but not limited to; employee offboarding processing, reduction in force management, record/documentation maintenance, storage & retrieval of records, in coordination with the HR Partnership & Delivery Team. Additionally, the HR Ops Sup Analyst 2 serves as the liaison between HR partners, payroll, benefits, in-country HR teams, business and other stakeholders. The overall objective of this role is to provide day-to-day employee offboarding operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual regulatory reviews and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the stakeholders' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-3 years relevant HR experience
• Experience on employee life cycle with HR offboarding experience preferred
• Knowledge of US / Europe employment laws preferred but not required
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Must be flexible to work various shifts and/or extended hours in support of timelines and deliverables

Education

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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