HR Business Partner

PhonePe; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Medical Insurance

Wellness Program

Parental Benefits

Relocation Support

Retirement Benefits

Car Lease

Salary Advance

Job summary

PhonePe in Bengaluru is seeking an HR Business Partner (CX) to drive end-to-end employee lifecycle management across the customer experience function. You will partner with CX business leaders to align workforce strategy with operational goals.

You will handle strategic workforce planning, organizational design, talent management, and employee engagement, ensuring merit-based performance, retention of HiPo talent, and inclusive leadership.

Qualifications

• MBA/PGDM in HR from a Tier-1 Business School.
• 5-7 years of HR experience with 3+ years of core HRBP experience supporting large-scale operational or corporate teams.
• Strong business acumen, analytical skills, and stakeholder management capability.

Responsibilities

• Strategic Business Partnering: translate macro strategies into actionable HR strategies with leaders.
• Culture & Health Monitoring: track sentiment and address cross-functional friction.
• Financial & Capacity Alignment: align headcount with budgets and growth targets.
• Organizational Design: optimize structure and spans of control.
• Operational Efficiency: redefine roles and workflows for clear ownership and handoffs.
• Talent Management & Development: onboarding, performance, succession, and leadership development.
• Employee Engagement & Retention: pulse surveys, retention analysis, and targeted interventions.
• Diversity & Inclusion: implement DEI practices in talent processes.

Skills

Strong business acumen

Analytical skills

Stakeholder management

Education

MBA/PGDM in HR

Job description

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Job Description

Role Overview

The HR Business Partner (CX) will drive end-to-end employee lifecycle management across the Customer Experience function in PhonePe. This role acts as a strategic talent advisor to CX business leaders, aligning workforce strategy with functional goals. You will be responsible for balancing strategic workforce planning with execution rigor across frontline, operational, and core leadership teams.

Responsibilities

Strategic Business Partnering

Contextual Alignment: Translates macro business strategies into actionable HR strategies. HR partners directly with functional leaders to ensure HR decisions directly support revenue, growth, and operational goals.

Culture & Health Monitoring: Tracks organizational sentiment, burnout levels, and leadership effectiveness. Intervenes early to address cultural drift, alignment gaps, or systemic friction between cross-functional teams.

Financial & Capacity Alignment: Translates operational targets into precise headcount requirements, ensuring hiring schedules align with budget constraints and growth targets.

Organizational Design

Structure & Span Optimization: Evaluates organizational charts to remove redundant layers, streamline decision-making, and maintain efficient spans of control across management tiers.

Operational Efficiency: Redefines roles and workflows to eliminate bottlenecks, ensuring cross-functional teams operate with clarity on ownership, accountability, and handoffs.

Talent Management & Development

Enablement & Onboarding: Designs structured onboarding frameworks to accelerate time-to-productivity for new hires and build early organizational engagement.

Performance Management: Ensures meritocratic, objective performance evaluations are consistently executed across teams, directly linking appraisal outcomes to compensation revisions, variable pay, and promotion cycles to visibly reward top performers.

Succession Planning & Pipeline Management: Identifies critical roles and maps high-potential (HiPo) talent into structured pipelines. Builds internal succession benches and readiness pathways to mitigate key-person risks and ensure seamless leadership continuity.

Capability Building: Establishes clear career ladders, competency models, and targeted leadership training to equip managers with coaching, feedback, and execution skills.

Employee Engagement & Retention

Frontline Listening Mechanisms: Uses pulse surveys, focus groups, and skip-level interviews to gauge employee sentiment and surface operational issues.

Targeted Interventions: Analyzes turnover trends and exit data to build proactive retention strategies for high-potential (HiPo) employees and critical talent pools.

Diversity & Inclusion

Execution & Accountability: Translates broad corporate DEI commitments into specific talent practices within the function, including unbiased recruitment, equitable promotion pipelines, and inclusive leadership behaviors.

Qualifications

Qualification Requirements

MBA/PGDM in HR from a Tier-1 Business School.

5-7 years of HR experience with 3+ years of core HRBP experience supporting large-scale operational or corporate teams.

Strong business acumen, analytical skills, and stakeholder management capability.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

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