Housekeeping Manager
People, Jobs, and News
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Job summary
People, Jobs, and News is seeking a Housekeeping Manager for GHS, Sonipat, Haryana, to lead end-to-end campus housekeeping operations across the university blocks, residences and facilities.
You will manage both in-house teams and outsourced partners, set schedules, drive safety, hygiene and compliance, monitor budgets and inventories, and deliver consistently clean, safe and presentation-ready spaces for students, faculty, staff and visitors.
Qualifications
- Graduate with relevant managerial housekeeping experience.
- 10-12 years of institutional or campus housekeeping experience.
- Experience in team and vendor leadership.
Responsibilities
- Own housekeeping service delivery across campus blocks.
- Lead in-house and outsourced teams according to the manpower plan.
- Manage budgets, consumables, chemicals, machines, uniforms and service contracts.
- Ensure safety, hygiene and compliance across facilities.
Skills
Education
Tools
Job description
Operations & Facilities Management | GHS, Sonipat
Location JGU, Sonipat, Haryana
Reports to Operations Manager
Experience 10-12 years
Employment Full-time
Function Housekeeping Operations
Role level Manager / campus functional lead
Travel Local / operational, as required
Work pattern Campus-based; shift and event coverage as required
Provide end-to-end leadership for housekeeping operations across the university campus, ensuring consistently clean, hygienic, safe and presentation-ready facilities. The role converts institutional standards into executable plans, governs service partners, controls resources and resolves systemic service gaps while maintaining a professional campus experience for students, faculty, staff, residents and visitors.
A reliably clean, safe and well-presented campus with measurable service standards, disciplined contractor performance, controlled operating costs, timely issue resolution and clear management visibility through accurate reporting.
- Own housekeeping service delivery across assigned academic blocks, administrative offices, hostels, residences, classrooms, washrooms, dining‑adjacent common areas, event venues, roadsides/common spaces and other designated campus zones.
- Lead the deployed in‑house and/or outsourced housekeeping structure, including supervisors and frontline associates, according to the approved manpower plan.
- Govern routine, periodic and specialised cleaning, waste segregation at source, washroom hygiene, pest‑control coordination, façade/high‑level cleaning coordination and event readiness within approved scope.
- Manage operational budgets, consumables, chemicals, machines, uniforms, tools, service contracts and approved service‑level commitments.
Operations Manager
Assistant Manager(s), executives/supervisors and deployed service teams, as per approved structure
Students, faculty, hostel, administration, security, engineering, procurement and events
Housekeeping contractor, suppliers, pest‑control and specialised‑cleaning partners
- Approve daily and shift‑wise deployment within sanctioned manpower and scope; reallocate resources to address priority areas and events.
- Stop an unsafe cleaning practice, isolate an affected area where necessary and initiate immediate corrective action.
- Validate service records, attendance, consumption and performance evidence before recommending invoice certification to the authorised approver.
- Escalate chronic SLA failure, manpower shortfall, suspected fraud, safety breach, major complaint or unbudgeted requirement to the Operations Manager.
This role is accountable for housekeeping delivery and operational hygiene. Technical maintenance, clinical services, security operations and disciplinary decisions outside the housekeeping team remain with the respective authorised functions. Any serious safety, infection, chemical, infrastructure or conduct incident must be contained where safe and escalated immediately through the approved campus protocol.
What the role owns, executes and is measured on
- Translate campus requirements into annual, monthly and daily housekeeping plans, zoning, frequencies, staffing norms, shift rosters and inspection calendars.
- Plan for academic cycles, admissions, examinations, convocations, conferences, VIP visits, hostel turnover, monsoon and other seasonal requirements.
- Ensure all assigned spaces are cleaned to defined frequency, method and presentation standards without avoidable disruption to academic or residential activity.
- Establish opening, closing, shift‑handover and event‑readiness checklists; ensure prompt rectification of deficiencies.
- Implement layered inspections by supervisor, AM and Manager; analyse scores, repeat defects and trend data.
- Lead root‑cause analysis and corrective/preventive action for recurring complaints, poor audit results and service breakdowns.
- Manage contracts operationally against scope, SLA, manpower, attendance, statutory records, training and deliverables.
- Conduct structured performance reviews; document deviations, recovery plans, deductions/recommendations and closure evidence.
- Set expectations, coach supervisors, conduct toolbox talks and ensure trained coverage for machines, chemicals, PPE and emergency response.
- Drive attendance discipline, grooming, respectful conduct, productivity, recognition and fair escalation of performance concerns.
- Prepare operating estimates; monitor consumption, stock levels, equipment utilisation, repair needs and cost variance.
- Maintain controls for receipt, storage, issue, dilution and reconciliation; prevent stock‑outs, overuse, pilferage and unsafe storage.
- Ensure approved chemicals, labels, dilution, SDS availability, PPE, warning signage and safe machine practices.
- Coordinate waste segregation and authorised disposal interfaces; immediately escalated hazardous, bio‑medical, infestation or public‑health concerns to the designated function.
- Maintain accessible complaint channels, prioritise critical issues and communicate realistic closure times.
- Submit accurate dashboards covering manpower, audits, complaints, consumption, incidents, costs, risks and action status.
- No falsification of attendance, inspection, stock, training, complaint or invoice‑support records.
- No use of unapproved chemicals, unsafe mixtures, untrained machine operation or cleaning without required PPE/signage.
- Respectful conduct and privacy in hostels, residences, offices and occupied spaces; no unauthorised access or photography.
- Immediate escalation of serious injury, hazardous spill, fire/smoke observation, suspected contamination, pest outbreak or major service failure.
Performance measures, capability requirements and candidate eligibility
Zone and washroom audit scores; repeat‑defect rate
Sustain approved standards and demonstrate closure of recurring gaps.
Complaint closure within priority TAT; reopen rate
Ensure accurate logging, ownership, communication and verified closure.
Deployment fulfilment; absenteeism; productivity
Maintain required coverage without unauthorised overtime or hidden shortfalls.
SLA compliance; statutory/document compliance
Use evidence‑based reviews and timely corrective action.
Budget variance; consumption per unit; inventory variance
Control cost while protecting service quality and availability.
Training/PPE compliance; incidents and near‑miss closure
Prevent unsafe work and close corrective actions promptly.
Structured feedback and escalation trends
Improve reliability, responsiveness and campus presentation.
- Large‑campus housekeeping planning and zoning
- Cleaning methods, chemicals, dilution and machines
- Quality audits, CAPA and complaint analytics
- Contract, SLA and vendor performance management
- Budgeting, inventory and consumption controls
- MIS, Excel‑based analysis and presentation
- Visible leadership and ownership
- High attention to detail and follow‑through
- Calm prioritisation under operational pressure
- Respectful stakeholder communication
- Integrity and evidence‑based judgement
- Coaching, accountability and collaboration
Graduate required; diploma/degree in Hotel Management, Housekeeping or Facility Management preferred
10-12 years in institutional, hospitality, healthcare, corporate campus or large residential housekeeping, including meaningful team/vendor leadership
MS Excel, Word, PowerPoint; CAFM/BMS/helpdesk exposure preferred
Strong working communication in English and Hindi
University, hospital, hotel, township or large integrated campus with outsourced workforce exposure
Integrity, service orientation, operational discipline and readiness for campus schedules
Knowledge and practical capability expected
- Ability to create manpower deployment plans, cleaning frequencies, SOPs, audit formats and shift controls.
- Practical understanding of mechanised cleaning equipment, chemical compatibility, dilution control, SDS and PPE.
- Ability to read a service contract, distinguish scope from extra work, validate evidence and prepare management‑ready MIS.
- Experience managing sensitive campus environments, occupied hostels/residences, high‑footfall events and multi‑stakeholder expectations.
The responsibilities and performance measures stated above are integral to the role. Specific campus zones, shift allocation, manpower numbers, approved budgets and service‑level targets will be communicated through deployment plans, annual operating plans and authorised SOPs. The role holder may be assigned reasonable allied responsibilities consistent with the position and campus requirements.
quality,service,leadership,vendor management,manpower,campus,housekeeping manager
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