Housekeeping Manager

Royal Caribbean Group; Maharashtra; On-site; INR 700,000 - 900,000; Full time

Job summary

Royal Caribbean Group seeks a Housekeeping Manager to lead the onboard housekeeping team, ensuring premium cleanliness and visual impressions for guests. You will own the guest experience related to cleanliness and service delivery, and drive excellent standards across the department.

The role requires strong hospitality, communication, and organizational skills, plus the ability to train and coach supervisors and crew while maintaining a positive, high-performing environment onboard.

Qualifications

• Two to three years progressive Housekeeping managerial experience, preferably in upscale hotel, resort, or cruise ship.
• Shipboard experience is strongly preferred.
• Bachelor’s degree in hospitality management or related field from an accredited college or university or international equivalent.
• Knowledge of cleaning techniques, chemical handling, safety procedures and equipment use.
• Experience with crew development, leadership coaching and performance management.

Responsibilities

• Own the guest experience related to cleanliness and visual impressions onboard.
• Ensure flawless delivery of services to the highest level of expectation.
• Maintain a positive working environment and communicate openly to meet performance standards.
• Lead and train supervisors and crew to deliver exceptional customer service.
• Demonstrate strong floor presence to oversee operations and service delivery.

Skills

Hospitality

Leadership

Communication

Operations

Education

Bachelor's degree in Hospitality or related field

Tools

Excel

OCIMS

Fidelio

Medallia

Job description

• Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.
• Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
• This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.
• He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.
• He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.

QUALIFICATIONS

• Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. Shipboard experience is strongly preferred.
• Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
• Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
• Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
• Knowledge of policies and practices involved in the human resources function.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)\
• Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
• Demonstrates strong results-oriented management style with proven successes.