Housekeeping Executive

Mercure Hotels; Kakori; On-site; INR 180,000 - 320,000; Full time

Job summary

Mercure Hotels is seeking a meticulous Housekeeping professional to maintain hygienic and hazard-free guest areas, ensuring the highest standard of cleanliness across rooms and public spaces.

The role requires coordinating with all hotel departments, inspecting rooms, managing linen and amenities, and adhering to safety and training protocols to boost guest satisfaction and hotel profitability.

Qualifications

• Diploma / Degree in Hotel Management / Graduate or any other equivalent qualifications.
• 2-3 year of experience

Responsibilities

• Maintain clean, hygienic and hazard-free areas in the hotel to achieve guest satisfaction and organizational profitability.
• Ensure safety and security by proper handling of department keys and guest property.
• Maintain cleanliness of assigned guest rooms and ensure consistency in service quality.
• Coordinate with all hotel departments to ensure cooperation, productivity and seamless guest service.
• Respond to guest queries and resolve issues promptly to ensure high satisfaction.
• Inspect room linen and ensure proper usage and replenishment of supplies and amenities.
• Report to work on time and follow posted schedules; handle linen changes daily and remake beds.
• Follow lost and found procedures and maintain safety of exits and pantry areas.
• Provide on-the-job training to new team members and contribute to multi-functionality and career development.

Education

Diploma / Degree in Hotel Management / Graduate or any other equivalent qualifications

Job description

Job Description

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
• Checks and controls the availability and proper usage of supplies and material.
• Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
• Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
• Ensures career development and succession planning for self
• Attends training on fire safety and security system
• Shares skills with all departmental employees through on the job training for new comers.

Qualifications

Diploma / Degree in Hotel Management / Graduate or any other equivalent qualifications.

Additional Information

2-3 year of experience