Housekeeping Executive

JLL; Bengaluru; On-site; INR 320,000 - 520,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

Job summary

JLL in Bengaluru is seeking a Housekeeping Supervisor to oversee daily rounds, manage cleaning standards, and coordinate with the Property Manager and client.

The role emphasizes attention to detail, customer service, and mentoring staff, with a focus on cost-effective services and documentation of procedures.

Qualifications

• Degree or Diploma in hotel management with 1–2 years of work experience preferred.
• Effective communication skills and a customer-oriented service outlook are non-negotiable.

Responsibilities

• Take daily property rounds and coordinate with the team to close cleaning-related matters.
• Maintain daily/monthly reports (DMR, MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues as needed.
• Prepare monthly attendance summaries for salary; monitor staff attendance.
• Investigate and resolve customer queries; escalate to supervisors when needed.
• Develop and mentor new and subordinate vendor staff.
• Improve procedures to ensure cost-effective and efficient services.
• Prepare and develop documentation of standard policies and procedures.
• Plan, schedule, inspect and assign work to subordinate supervisors/teams.
• Manage landscaping and gardening.
• Brief staff on duties, work areas and special instructions.
• Prepare checklists as instructed; ensure housekeeping standards are met.
• Ensure cleaning is up to standard and surfaces maintained for longevity.
• Keep janitor closets/storage areas neat and orderly.
• Take feedback on customer needs and satisfaction levels.

Skills

Analytical skills

Meticulous

Communication skills

Customer service orientation

Education

Degree/Diploma in hotel management

Job description

What This Job Involves

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Site details

You will be working on __site name ___, which is a ___type____, located at ___location____

Site dynamics

Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting

You will be reporting to Housekeeping Manager /Property Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.